Customer Testimonials
Very professional and helpful
Nikko always has the answers and Dwayne is very kind and helpful! Don’t know the two gals names that were there when I was in, but they also were very nice. Thanks for your help everyone 😃
Good listers. I was restoring bikes for my grand children
Very fast and professional service
The staff are very knowledgeable and go out of their way to be helpful.
Good customer communications technology. Knowledgeable technicians.
Customer service was outstanding. Each person was kind, friendly, explained next steps and took the time to really listen and explain. The store is worth the drive for service and purchasing a new bike as they seem to really care about each customer.
The customer service was great and explained exactly what was done to my bike that I could understand
Very helpful staff at Highland Park, thank you!
They always take great care of me and my bike.
First name removed
The man who helped me was incredibly helpful. He went above and beyond to make my experience a good one. Unfortunately I didn’t catch his name.
Very knowledgeable staff, very courteous and most of all, they didn't pressure me into having more done on my bike than what ai needed. Turn around time was excellent!
I bought a garmin varia and a park spoke wrench. What stood out to me was that when I asked the person at the service desk if he had any tips for using the spoke wrench, he told me! He didn't gatekeep the knowledge and tell me 'come here, we'll take care of it for you'. He told me 'knowledge is power'. This decision by the employee not to be stingy really sets apart this store from its competition. He was also very respectful to me, and respectful of who I am.
It also helps that the store is pretty awesome and has everything. I like that the stuff here is priced at the market price and is not marked up. I would much rather by my stuff here than from amazon and now that I went here once, I will make the 40 minute drive/1.5 hour bike instead of ordering on amazon.
Great customer service
Service was easy,quick-all questions were answered
The staff was friendly and very knowledgeable.
Best shop in the Tri County Area. Great, knowable customer service. Mechanics are the bees knees
The work got done and the guys were nice
Great service. Very helpful crew.
Quality service
Pleasant staff & great service.
Corey provided me with outstanding service from the time I ordered the Domane SL5. I had ordered when the retail price was $3,299.99 and then I was switched to the Gen4 model and you guys held the price despite the new Domane retailing for $3,499.99. I am very appreciative of that. Then the bike arrived in mid December and I was about to leave for the entire winter, not returning until late April. When I arrived yesterday to pick up my new ride, Corey and I spoke at length about going clipless which I had never done. He fit me with pedals that could be ridden both clipless and without clips. Then we went through shoe options and started with a less firm but decided for a firmer pair of Bontrager shoes. Just did a stellar job…listened to my concerns and did a great job fitting me to the bike. Rode for the first time today…awesome.
Torston
I have gone there for awhile always good service
Torsten Eckstein helped us pick the right bike and the necessary equipment. He also explained the bike and all its features to us in a highly informative way. He took his time and was exceedingly kind and patient. I would recommend your store and especially Torsten's expertise to any of my friends and family who are interested in purchasing a bike.
Great customer service always polite always asking if there anything else will be needed and when you pick up your bike rack make sure everything is perfect and everything and there’s nothing loose on the bike and is there something that you don’t know about the bicycles just ask and they will explain it to you
Timely, fast, friendly.
I brought in a beat up bike. I picked up a bike that did not look and ride like the one I brought in. Very reasonable cost. Well done.
Very good quality products. Nice friendly and knowledgeable staff.
The people who work at Zion Cyclery are knowledgeable, helpful, respectful and pleasant. We have thoroughly enjoyed doing business there over the years because of the people. They have a full line of products and also can obtain whatever you want quickly.