Customer Testimonials
Techs are excellent and always so helpful
Nikko and Victor were great start to finish!
Super friendly and knowledgeable staff. Great customer service.
I love how friendly and helpful the staff are!
Knowledge and service
Very helpful and friendly staff.
Spoke to me about parts and helped where other dealers in Memphis want me to drive 4 hours with out even knowing if they had the parts
Friendly, quick, honest
I appreciate the evaluation of the bike and the overall service.
Service department helped with my issue immediately. Friendly and quality service
Professional and courteous service.
Nice people to work with.
Friendly, personowledgable staff.
Top notch service without the upsell!
Good staff, good products, all around excellent.
I don't leave many reviews. I feel i had to for this place. I went in just to compare shops. I found myself honestly very happy with the customer service!! You just don't get that nowadays. So many places are rude and can care less what you really want or the service you get. At Zion cyclery i had the pleasure to speak tith KC and he was very educated on products,companies, and the sport of biking. I didn't make a purchase that day as i thought about prices. I researched and found the prices were comparable to ther stores. I went back and made the purchase simply due to the respect i received. I met another worker that assisted me as KC was out and Victor was just as soild ,respectful, and knowledgeable as KC. BEYOND happy with guys they have at this place. I then rode the bike 3 day that week and came back for an adjustment. A 3rd guy(wish i got his name) was just as great of a guy. I feel this place is THE PLACE to shop for bikes,equipment, or stop in for knowledge. Again, i feel companies just aren't built like this anymore. These guys truly kept the old school values of customers, equipment, and knowledge alive. Thank you!
Good product info and service
Knowledgeable staff, very courteous. Clean store, enjoyed the popcorn.
Great service.
Enthusiasm, knowledgeable, cleanliness, deep selection, nice place and nice people to conduct business with.
Thanks
Larry Gee
Super friendly staff. Doug was greet helping my wife pick out a perfect bike and accessories.
Great service and help from Maurice
Torsten is the only mechanic I trust for high end, complex work. Doesn’t have to be a Trek bike! He’s always willing to take the time to educate and discuss options. All the staff are great and this locally-owned shop is great for Highland Park.
Knowledgeable, helpful and great selection
The staff!
Knowledge was cool. And a lot of people shopping the large selection of bikes. Plus you came recommended the first time I was there so of course I drove out again to get service.
Called ahead of time to make sure they had the bike I wanted and they did. I told the shop it was going to take me a hour to get there, so Nikko said he would have it ready when I got there. Took the bike for a test ride within 5 to 10 minutes of arriving and it was set up perfectly. I ended up buying the bike and few accessories witch Nikko put on before I left. Nikko also help me put the bike on the car rack. It was a great experience and Nikko did an incredible job.
Efficient, knowledagble
Trek of Highland Park delivers and maintains the highest level of customer service and cycling expertise. A real asset to cyclists on the North Shore.
Good quality work from the shop and good selection of parts and accessories.