Customer Testimonials
Service is always amazing
Did a great job of giving both bikes a thorough tuneup and upgraded the brakes to hydraulic. Turn around time was less then two weeks even with them having to order parts.
It is a pleasure to speak with pros who are bike riders and treat customers with respect. I have recommended the Trek shop to my friends who are interested in purchasing bikes, One can be assured that they will not sell a bike that is not suited to a prospective customer.
So grateful that KC took the time to customize my bicycle given my new condition - a broken neck. The store looks awesome. Glad for you that business is great.
Ricky D
Explained each bike to me as a beginner and up of all the pros and cons of each one.
Got fitted for a Speed Concept Tri Bike and Torsten was phenomenal. Was able to dial in my fit to match my body and position. Process was easy and actually learned some tips to help increase efficiency on the bike. Great overall experience and would highly recommend to anyone getting a tri bike in the Chicago area.
Great service department
I love the convenience and accessibility of the store. I have been going to Highland Park for the past year and have always found the staff to be friendly and helpful. Their turnaround time for the services are amazing.
The mechanics and staff are very professional and aren't afraid to fix things rather than replace.
Top flight advice. Great gear. A bit pricy, but you get what you pay for.
The staff is knowledgeable and friendly. For myself, a novice rider, they seem to go above and beyond to explain things more experienced riders already know. I've been very satisfied with the few visits that I've had at The Highand Park Trek Store.
I felt very to be in very good hands. Great espertise
Awesome service. Great staff.
Great quick service! Friendly, caring and personal.
Great!
Some of the best customer service I’ve ever received at a bike shop. Great prices and a great staff! Thank you
Knowledgeable, kind, and willing to take the jargon down a notch w/o being condescending.
Knowledgeable and nice people.
Great store and great staff. Highly recommend to anyone interested in anything bike related.
Good selection and good prices
Great service
Friendly knowledgeable staff
Skate sharpening
The mechanics Jeff and Torsten are great. They go out of their way to find solutions to my bike problems. Support them. Get all your bike gear at the Trek Store so we can keep Jeff and Torsten.
Great service fair prices. I will shop here again
The gentleman that helped me could NOT have been more helpful and patient and knowledgeable-explained everything to me -
I will buys bikes from you guys exclusively going forward - super impressed- thanks
Ben was super knowledgeable, friendly and just down to earth.
Very polite and welcoming! I was satisfied with price I was charged and had an overall great experience
High, quality products. Sharp bikes. Excellent service from sales personnel to the bike maintenance crew. Very knowledgeable and friendly. Will go the extra mile to address any questions or concerns. Love the convenience of this store being a partner wiht Tri Bike Transport.
The staff was exceptional. They were friendly, knowledgeable and very willing to help us with finding a solution to our exercise bike seat issue. We were very impressed with their service.
Very helpful and thorough services