Customer Testimonials
I came to Trek HP on recommendation of a friend to get fitted and purchase an entry level road bike. I made a meeting with Corey, and he helped to explain all my options in easy to understand terms as a new rider. We picked out an appropriate sized bike and ordered it, and discussed any add ons I want to have installed prior to my fitting. I was back at store when bike arrived, Corey had everything set up for my fitting. Again, he explained everything as he measured my angles and made adjustments. He then gave me a tutorial on shifting and breaking as it has been 4 years since I rode, and that was on a hybrid. We went over pedals, shoes, clipping in and out, wheel removal, what to do with a flat/leak and set me up with tire kit. I plan to practice a lot with an experienced biking friend over the next month, then I will come back for a 30 adjustment and attend a clinic on changing a tire the shop offers monthly. All staff members were super friendly, down to earth, and gave great education to this "newbie".
Being an hour away from Trek Hp- it was definitely worth the trip! Highly recommended.
Great service and help picking out bikes for my Grandkids!
Staff is very polite and helpful.
Professional bike mechanics, clean work, Han ready to answer questions about bike stuff.
Our saleswomen was fabulous. She worked well with small children. She was kind, thoughtful and knowledgeable.
Great Service and very quick and easy to get everything we needed!
Friendly atmosphere
Knowledgeable sales and technical staff
Great products
Dwayne is a great technician and asset to the shop!
Excellent quality bicycles and friendly, helpful staff.
Everyone was very friendly and helpful. The tune-up was completed on my bike in the timeframe given upfront. I am pleased with the service!
Great service and advice. Great selection of products. Thank you!
Good prompt knowledgeable. service
Great customer service.
Quick response reasonable price
The service was great, they work quickly on mi bike
Quality of the job. And personal attention.
You had quick turnaround, explained the services being performed on my bike, explained best maintenance plan based on usage of my bike and even showed me my brake lines were stretched before we even left when we dropped the bike off. I felt the service plan that I picked was fair priced and was super impressed to get my bike back all cleaned up. Took it for my first ride of the year today on the bike path and rode 11 miles. The bike shifted like a dream as if it was brand new and brakes worked great.
Very engaging and customer focused team.
great customer service
I had new pedals put on my bike. He did it while I waited. Amazing service!!
Great personal service. They really know wheat they’re doing.
Corey was very nice and easy to work with. I appreciate that we went out of his way for me.
Friendly and good recommendations
Wayne was very helpful & is an asset to your team @ the HP Trek store.
Lorenzo was fabulous!! He was patient with us and our kiddos. He interacted well with our kids and was so kind and knowledgeable.
Thanks Lorenzo!!
Mike M was great. Professional and personal. Top notch
Staff are very knowledgable and polite. Wide selection of products.
Torsten at the Highland Park Trek was very helpful with my spring tune up for our bikes. For a fee, Trek picked up 2 bikes and delivered them back to our house. I will say, I think the $50 charge is a little steep for someone who lives 2 miles from the store, but it was easier than trying to load a tandem into our car. Torsten and his team looked over our bikes and sent us an email quote with a full breakdown of everything each one needed. They did a great job and we are ready for summer!!
I will also say, I was super busy with work during this process and I wasn't so good at getting back to them and Torsten was very good at following up in a friendly way. Highly recommend the Trek in Highland Park.
They were able to make an unusual repair by innovating.
Your service was really incredible. 4 techs helping to service my bike. Special shout out to John. Thank you!