Customer Testimonials
I am always greeted promptly and assisted with my needs.
Great sales and service. Very buyer friendly
Great service with a super knowledgeable staff that is very friendly.
Highly recommended.
Great, professional and efficient service.
knowledge and trustworthiness
Always quick to help fix whatever issue I walk in with.
I have been cycling consistently for over 25 years. Highland Park Trek is bar far the “best of the best” for cycling services and product choices. They are capable and trustworthy from sales to support. The staff are congenial and knowledgeable. KC and the entire Team always go above and beyond expectations.
Always great service!
Good service.
Everything is top notch. KC couldn't have been nicer, more knowledgeable, and thorough. It's great to have a world class LBS in HP!
Profesional service
Nikko was very knowledgeable and was great at explaining things to me and my son. Would definitely recommend them for all your bike needs!!!
Good service, helpful employees
Customer service is second to none. They always have the parts I need.
Quick repairs even without an appointment.
It was good a experience. The sales person was nice and helpful.
Friendly employees that are knowledgeable
service
the staff is very warm and friendly!
Several things come to mind. Honest and straight forward, well rounded bike knowledge no matter the brand. Bike Trade discussions related to upgrades styles options etc. Staff very friendly, ea one takes their time to assist you, I feel like they treat all bikers the same. Fast and courteous service. Definitely connected to the local riders. One other point is that Nicco also remembers your name..lol Good Vibes from the shop!
You are first class bike shop you always have what I need you’re always professional
Best bicycle mechanics! And they are nice, too!
Trek bike rental program was better than expected. My friend and I from the SF Bay Area, rented bikes to complete Scenic Shores Bike Tour in Wisconsin. We successfully completed the 2-day event with our rental bikes.
Doug and his colleague did their best to set myself and friend up with Trek Domane bikes per our bike measurements to be comfortable for a two day bike event in Wisconsin. Installed my pedals, my saddle, and changed out the stem to enable a more comfortable ride. My Trek Domane bike was quite comfortable for the 150 mile endurance bike ride. I usually ride a Specialized Roubaix, so I loved having disc brakes and the comforts of a Trek bike.
During the ride, the rental bike's back wheel was loose, despite my knowledge which could have been a serious problem on the 150 mile route. Luckily, the SS150 event's mechanic noticed the loose back wheel and corrected it to prevent a possible bike incident for the remaining 75 miles. Also, the rental bike's gears were sticking throughout the 2-day event. The SS150 event's mechanic advised the bike's gears, chain, and derailleur be thoroughly cleaned and lubricated to help improve the bike's shifting for future use. Bike bag lacked a multi-tool despite being told there was one in the bike bag; it had two tubes and 3 CO2 cartridges versus 2. Luckily, I did not need any of the bike tool items. Overall, I would highly recommend Trek Bikes - Highland Park. My brother-in-law uses the shop too and is quite pleased with their customer service and bike services. Thanks again for being an integral part of my first, multi-day cycling event in Wisconsin benefitting The Leukemia & Lymphoma Society's mission to end blood cancers.
Go Team!
Great experience. Good selection and good advice from salesman
Great staff, service and products! Top notch!
Employee knowledge around fitting bikes to your personal needs
The bike repair area. You can watch and learn while the technicians repair your bike.
Knowledge staff
I love my new bike!
fast, freidnly and extremely helpful
It always seems that your team takes a personal interest in me and my bike and that my satisfaction matters. This sort of service level is well above the norm. I kept thinking it was a one off or a fluke, but after years of consistency it seems to be the result of a very well managed operation. Appreciated!