based on 21438 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No disappointment I just don't feel like I get much out of my membership fee except access to the MLS.
I'm looking for more attention/effort in the northern regions of the association. I think the association lost a lot of respect after the boards one sided decision to discontinue 1 day codes. The failure to consult with, or listen to the northern markets that run into many agents with out Sentri Lock Cards really disenfranchised a lot of members up here. Naperville/Downers Grove is not the center of "the universe".
I never use Sentrilock and I wish I didn't have to pay for it. I have paid for few years now, and have not used it. Not even once! Please make an option of having or cancelling it. It matters to those of us who does not generate much income. Than you!
You are always available to answer any questions I may have. Knowledgeable and helpful.
good people
If I have any questions someone is always there to answer.
One site to access most necessary data. The most helpful people on the phone for anything I haven't found or need further explanation.
Professional, and knowledgeable
Lower fees, consult agents before changes in fees, policies, etc. are made.
Always there to answer any questions that I have.
The ability to get contracts on line
Tracy made me feel wanted and respected.
Have always had good service with answers to questions etc.
Well organized---- and the personal is always helpful.
I am able to talk with real people when I call. And I get a response quickly.
R G Last name removed, Member ID 235936
Easy to work with. Also, good communication; keep members informed on what is going on.
Easy to navigate
Unlimited education and resources.
You re kind, polite, knowledgeable, available, you anticipate my needs.
Lower cost
easy to get thru
I love all of the people that I know from Mainstreet but unfortunately the other day that I called about a question that I had the lady that answered the phone was very rude and did not even listen to what I had to say.
Fees are higher than other boards
Easy to use and there is so much you can do on the site. Easy to connect worth 3rd party people to market. Client searches are easy for them to use.
Questions are answered in timely manner. Association keeps members aware of meetings, events etc.
You make things easy
Didn't disappoint, no other choice.
I like the fact that when I call with a question. The first person I talk to will either have the answer or connect me to someone that can help me.
For example:
several months ago I was having difficulty finding a litigation attorney. I called MORE asked if they could help. The woman that answered transferred me to someone in "Ethics". I told her what I needed and within 2-3 minutes I had an email with a list of about 8 attorneys which I passed on to my client. My problem was solved with one phone call.
Great job MORE!
Joan Augustyniak
Broker Associate
Coldwell Banker
14470 S. LaGrange Rd.
Orland Park, IL 60462
Phone number removed
Current educational classes offered. Also the instructional staff is good.
Ease of scheduling classes, knowledgeable professionals and reminder of upcoming payments due.