based on 21438 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always available and helpful!
I love dealing with Mainstreet Because everyone is always very pleasant and very helpful.
I’m retired and only keep up my license in case friends or family need real estate advice. I’m very tardy in reading my email. This leads to missing my dues payment. The problem I have is you are taking a very hard line regarding late fees. I’ve paid many late fees. Why not just shut down our Mls access ( you do it anyway and hold the payment as hostage ) and skip the late fee. I have met hundreds of agents who feel we are being ripped off. If you ever have serious competition you will lose 90% of your clients.
Great service
that you are always there for your members, for questions and answers.
Search on MLS is difficult. Poor search results.
The Continuing Eduction offerings. Forms and contracts available to members.
The fees are too high
Responsive service, excellent product/services and caring associates
You provide help wihen needed.
Courteous, knowledgeable, prompt, patient, efficient and very helpful staff.
Excellent CE. Professional Staff who is highly responsive to member questions & needs.
Thank you!
Fast
Office staff is super friendly and helpful!
Great training options
The staff if always knowledgeable and accessible.
Billing annual dues in July with due date in December is terrible. I was told there were reminder emails. I searched my email under multiple categories and could not find any such email. I looked back at every weekly news letter starting in Oct and there was no mention of annual dues. It was not in the news letter until is was too late, telling us after the fact that dues were due Dec 1! I was also told phone calls went out. I never received one of those either. The dues we pay are too expensive. We in Lake County are under served, as few trainings and no social events are held in our area.
great association, helpful, professional and offering the most up to date information in the market
Accessibility of documents is difficult to manage and never adjust for accommodating lengthy names. When called no solutions available.
For the fees, web page could be much better and offer easier assistance marketing tools. When call assistance at More customer service is a 4 at best
Great group of people.
Your dues are too expensive
The excellent support in all areas when I have questions.
Always friendly, happy to go out of the way to problem solve, accomodating.
Convenience
I have been with this association for 31 years, the Association always keeps you informed with new things and also we get notifications to make sure we change what needs to be corrected. The help desk is there to help to answer our questions and show us how to do it. They have classes to know how to use the system correctly.
You are always trying to go above and beyond to give us in the business what we need to succeed!
The issue has not been resolved as of yet,
but I do appreciate quick response
Everyone is friendly, the website is useful and simple, & the classes offered interest me.
Always ready to answer my questions.
Convenience of getting information from the staff
making yearly invoice due in the middle of the month instead of end of the year and charging a late fee. yes i’m being petty over $30. i cant afford that kind of stuff.