based on 21768 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Forms and events that only a large association can provide.
Price hikes. We get nothing. No payment plan options. No commercial real estate classes. Lack of diversity in the staff and board.
I’m just not sure of the value beyond access to MLS and the other applications. Or it’s not communicated enough or with clarity to justify the fees. I feel like the communications typically follow a billing communication.
You charged me a late fee and disconnected my service
One or the other
And forced me to donate
Why would I recommend someone who is greedy to thier own members?
I use the forms. Like the updates.
Communication and responsiveness
You guys are the Bomb.com always helpful and always making sure that we are fully educated for our buyers and sellers.
Stop stealing our money!
In my opinion, you lead the way in communication, up-to-date forms, classes, and more!
Complete package
Recently, Sentrilock stopped supporting the lockboxes that we were all using. Many of us have had to purchase new secure lockboxes or start using the old-fashioned combination ones. In the past, Mainstreet has facilitated the transfer to new lockboxes by trading in the old ones. It wasn't one-for-one, but trading in 2 old ones for a new one was better then paying full price for new ones. I'm disappointed that Mainstreet didn't help out their agents.
Best association in the state. Like, not even a comparisson.
I like being able to connect with a "Real" person...not a recorded message.
Everthing
Very courteous
Prompt to answer any question. Amigable.
Lower the fees, its too expensive
Better notification on upcoming payments.
The ability to have a connection to the MLS and resources available to guide you through the challenges of using the tool
fees are to high ,charging for credit card , and charging late fees
It cost too much money for what we get in this day and time when most sellers and buyers have other ways to sale and buy. AI has made it easier, yet we’re paying more.
You always get the opportunity to talk to a life professional agent to answer all your questions. It’s so refreshing to talk to a live person versus AI highly recommend Main Street. Barbara youngs
I am extremely disappointed with the level of service this organization is providing, particularly considering the fees its members are required to pay.
Yesterday, Friday, I attempted multiple times to reach someone by telephone. In total, I spent nearly an hour on hold and was disconnected once simply because I did not press a button within the system’s required timeframe. For an organization funded by substantial and continually increasing member fees, that level of accessibility is unacceptable.
What makes this especially frustrating is that our fees continue to increase while the actual level of service appears to be moving in the opposite direction.
At some point, leadership needs to seriously examine where members’ money is going. If the organization can afford substantial executive compensation, significant administrative overhead, and the costs associated with maintaining large facilities and other assets, then it should certainly be able to adequately staff a telephone system so that the REALTORS® who fund the organization can actually speak with someone when they need assistance.
Perhaps it is time to reevaluate executive compensation, sell or reduce unnecessary assets, downsize expensive facilities, rent appropriately sized office space, and redirect those resources toward the people and systems that actually serve the membership.
Membership in an organization such as this is not simply a discretionary consumer purchase for many real estate professionals. It is closely connected to the infrastructure and services we rely upon to conduct our businesses. That makes the continued increase in fees particularly difficult to accept when member support is simultaneously deteriorating.
An organization should not be asking its members to continually pay more while delivering less.
I will be changing organizations because I no longer believe the value and service being provided justify what members are being charged.
If leadership truly believes in “Success with MORE,” then perhaps it is time to put some credence behind that statement: more accessibility, more accountability, more member support, and more value for the money REALTORS® are required to spend.
The members should not be expected to finance MORE while continually receiving LESS.
Help Desk!
The times that I have reach out for help, the respond has been very quick and helpful
overpriced over regulated and constance poor billings make it difficult to remove rpac fees from invoice. there are better options
Easy to reach and explain things very well!
Terrible
Reliable
Many great tools and resources available plus all the learning and educational opportunities provided.