- Phone: (860) 572-7433
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Customer Testimonials
Friendly staff. Knowledgeable about products and service/repair. Great music. Clean.
How they go out of their way to make sure that the customer is happy with the services they provide! And that they are friendly to the bike riders needs!
Good advice from friendly personnel. I felt very comfortable shopping.
Ceasar was awesome! Full attention to our needs impressive knowledge, great communication.
Very thoughtful and found and solved the issue I had on my bike.
Got the right tire tube
I was there the other day for cleats on the bottom of bike shoe. They were very helpful and handled it right away.
I like the friendly staff and the feed back they give.
Friendly and helpful staff
Very friendly and knowledgeable
So nice to have a local bike shop in the area. Friendly and knowledgeable staff make visits very pleasant…available to listen and learn what you’re looking for, answer questions and provide ideas and suggestions. That’s the type of customer service experience I’m looking for.
Very knowledgeable and friendly people!
Great service and products
The staff was very good
Dealt with an online / shipping issue & they were very professional - highly recommend !!
the employees are the bestest!!
It was great that the shop wanted to get the bike ready but also encouraged me to come by and pick it up if there were some days to ride prior to my actual date for maintenance. I took advantage of this option and they even called to remind me to bring it back a few days before my scheduled repair date. Thanks!
Always wonderful service , and very helpful
For starters, the guy who helped me find handlebar grips and shift cable for my ancient bike was wonderfully friendly, welcoming, and knowledgeable. The grips fit just fine, although I wish he'd given me the secret to making them slide on easily (turned out to be dishsoap), and so did the cable, although that repair is turning out to be a little more complicated than I'd figured from watching several YouTube videos. I'm still not done, but I'm confident that, if it proves beyond my pay grade, I can come in and your excellent staff will quickly finish the job.
Awesome to get a call and ask about anything you might need to go along with a bike being shipped out. Keep it up!
Quick, made me feel welcome. Provided options.
Friendliness and competence
Person who helped me was great. Went above & beyond to assist.
good service
Great Service. Cant recall the name of the employee but it began with a "C". He was very nice and helped me with getting my tubeless valves and sealant. It was my first time in the store, but I will be back. the vibe was right and I could spend all day looking at (and chatting about) the classic bikes hanging up! 10/10 No Notes!
Knowledgeable help, good products at a fair price.
Great service, thanks.
Chris was very helpful and nice
Everything is quality merchandise and your staff is well informed and friendly.
Ceasar was very helpful - tube prices a little high. I really like the vintage bikes hanging around.
You are close by. Offer services without lengthy waiting periods. Very friendly informative and friendly staff. Several members from the Pequot cyclist recommend Mystic Cycle Center. All beneficial for my husband and me. Thank you, Lorraine