Customer Testimonials

Very helpful staff. Bikes are of great quality. Always seem up to date with recent trends and technology.

The mechanics are great -- friendly, knowledgeable, and accommodating. You can bring a problem to them and they'll give you an honest evaluation and options.

I was approached by a very sweet sales woman and had expressed my disappointment on the size selectionf for men's road shorts. She immediately went into the back and came out with the size I needed. Yeah-happy customer!

Great attitudes. Visibility to service diagnostic area a plus

Friendly and good service.

Friendly, knowledgeable service and employees were very helpful. Thanks for the great customer service!

GREAT STAFF. QUICK SERVICE WHEN WE ARE DOWN!

Professional, knowledgeable, and friendly staff. Great customer service. Feels like being with your friends when you are there.

Very knowledgeable and responsive to any issue.

Everything I need to enjoy bicycling

Great shop. Caesar (i believe his name was) was amazing!

Repairs done quickly, correctly, and reasonably priced. Also, staff is friendly and knowledgeable.

The service I received was terrific. Thank you for helping with my bike! Plus everyone was kind while I was browsing

Staff were friendly and accomodating; quickly fixed my tire.

Very friendly, Service was great

Professional and personable staff

My bike broke down on a triathlon. A cable broke. I hobbled across the finish line and brought the bike into MCC the next day. I have a longer triathlon I am training for coming up in a couple of months and was worried that the month long wait to get the bike fixed would affect my training plan. Jake took into consideration my situation and fixed up my broken cable on the spot. I really appreciate the customer service and consideration. I will be coming back.

You are close by. Offer services without lengthy waiting periods. Very friendly informative and friendly staff. Several members from the Pequot cyclist recommend Mystic Cycle Center. All beneficial for my husband and me. Thank you, Lorraine

Friendly staff. Knowledgeable about products and service/repair. Great music. Clean.

How they go out of their way to make sure that the customer is happy with the services they provide! And that they are friendly to the bike riders needs!

Good advice from friendly personnel. I felt very comfortable shopping.

Ceasar was awesome! Full attention to our needs impressive knowledge, great communication.

Very thoughtful and found and solved the issue I had on my bike.

Got the right tire tube

I was there the other day for cleats on the bottom of bike shoe. They were very helpful and handled it right away.

I like the friendly staff and the feed back they give.

Friendly and helpful staff

Very friendly and knowledgeable

So nice to have a local bike shop in the area. Friendly and knowledgeable staff make visits very pleasant…available to listen and learn what you’re looking for, answer questions and provide ideas and suggestions. That’s the type of customer service experience I’m looking for.

Very knowledgeable and friendly people!