- Phone: (860) 572-7433
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Customer Testimonials
The staff is friendly and knowledgable and always willing to help.
knowledgable and friendly
Staff is great
Great customer service!
Great customer service! The team was able to quickly fix my brake issue without a scheduled appointment.
Incredibly kind, helpful, knowledgeable , and accessible personnel.
Great people sleets willing to help
I liked how you scheduled the service so my bike was only in the shop for one day. Got me back on the road quickly! Bike is performing much better.
Quick, friendly and knowledgable.
Was able to get a flat tire changed quickly. But didn’t have regular tube size in stock so did a racing tube.
Staff is helpful and friendly
Top-notch job repairing and tuning my bike. It looks and rides great. Chris was especially helpful, knowledgeable, and personable. The only critique I have is that I was not notified my bike was ready. An email was supposedly automatically sent when the bike was ready on June 29, but I never received it (I checked my spam and trash folders too). After nearly three weeks, I called on July 3 to inquire about the status and was told it was ready which sort of surprised me since I hadn't heard from them. Perhaps it would be better if an employee actually contacted the customer with a phone call to ensure they are notified. Outside of this glitch which is why I scored it a 9, it was a great experience and I would highly recommend Mystic Cycle.
Fist experience was positive
Fast service and quality bikes
Awesome shop! They have amazing customer service and carry great brands. They will make anyone feel at home, weather you’re just the occasional rider taking advantage of a long weekend or a diehard competitive cyclist wanting the best gear and expert support.
Friendly helpful staff
Good people
Personalized Customer service. Chris took the time to understand my needs and wants in a bike and was able to help me with my selection
Very personal and friendly. Extremely knowledge. Remember me and always addressed me by my first name
Everyone who works there is very knowledgeable and helpful and patient. They take the time to explain what your different options are.
The staff is always willing to help and make the experience a great one. The shop has a better inventory than some others during the pandemic.
Timely service
Staff was most accommodating and perceptive of my needs. Turned out they were smarter than me
I didn’t need an appointment. I could walk in and drop off my bike for warranty and repair. It was ready in a few hours.
Everything!
Friendly and knowledgeable staff and great inventory
Bike was repaired in a timely fashion and works well.
Yes.
Chris, who serviced my son’s bike could not have been nicer. Even my 8 year old said “he was the nicest person ever, mom”. Great experience!
Love Mystic cycle