Guest Testimonials

Courteous, conscientious drivers and attendants like Terry. He was kind, helpful, and on-time. We felt safe and well-taken care of.

Fast inconvenient

Staff are friendly and facilities made me feel that my vehicle was secured.

Easiest way to get to the airport

Customer service and drivers are great.

It covered and transportation is on time

Easy in and out. Fast shuttle pick up. Friendly courteous staff.

Everything was quick and effortless.

Getting us to the airport

Use of the BUF lot was easy - prebooking (paying), arriving in and back with no problem, and a bottle of water at the end was great. An idea would be to have a designated pillar or spot where the bus can be waited for at BUF arrivals. I just missed a bus when I got there (at the main intersection) and had no idea where to wait for the next bus. I eventually asked an officer, and I went to the left. See if you can leave one of your distinctive logos on a signpost somewhere. The driver also seemed to need a ticket when I had mine memorized (C-101), and so he made up a new ticket for me. Another couple on the bus said they had to root through their luggage for the ticket (so they felt a bit stressed by this requirement that I got off on).

Easy in and out and very user friendly application to update reservation

I like that using The Spot guarantees that I get to the airport on time. The drivers are always friendly and helpful. They always help me put my suitcases on the van, and they help me take them off the van as well.

I like the proximity to the airport and ease of getting to and from location with the many buses.

Easy to use great service

Nice driver. Very helpful and friendly.

Friendly, professional, efficient, reasonably priced & all drivers are so polite. Also easy to get to and very close to the airport.

Thank you.

The stuff very pleasant always on time picking up and dropping off thank you for your service

Convenient and love the Customer Service.

Very well coordinated. Easy drop off and pick up. Never a problem or much of a wait. My driver on 5/28/26 night time was excellent.

Very efficient. Easy access to 380 to get back to Marin

Convenience

Great service from booth attendant, Pleasant, professional and competent drivers

Very efficient

Easy in and out . Various places to park - covered or uncovered.

The reservation was easy to book. The bus picked us up immediately and took us directly to our airlines terminal. The return trip was just as easy. Great service.

Easy to reserve. Drivers typically pick up from lot quickly

All the drivers are nice, the location is convenient and the shuttles are prompt

Prices are decent and I don’t have to worry about my car when it’s there

Easy pick up and drop off.

Makes traveling so easy and seamless! I don’t have to worry about my car, it’s safe and I have that piece of mind. The employees are knowledgeable, helpful and dependable. I love using the app it’s so easy. Takes a lot of the worries away when you’re traveling! Thank you.