- Phone: 208-383-1000
based on 11482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
If we had known that such an excessive amount of water used and left in our carpets causing all rooms to have puffed up carpets in every room and hallways we would never have used your service. We have been waiting all day today to put furniture back in place and more than half the house still has damp, puffy carpets. How would this be normal? We've had carpets cleaned over many many years in our homes and in our rental units. This is the worst experience we have ever had. And our call this morning to customer service in Minneapolis gave us absolutely no satisfaction.
We found your 'technology' very unimpressive. No, we will never call you again nor will ever recommend your service to friends, neighbors
The technician came on time and completed the work in a timely manner. The price was good.
i am very likely to recommend Zerorez. not sure about how to click
I like your service and have used Zerorz befor however this time I am starting to see spots return the day afeter my appointment... and I would have to share that with my family and friends.
We had some scheduling problems getting Dave back out to do some touch up on the carpet but he cam back and cleaned the whole carpet again for us.Dave busted his tail to make sure things were don right this time and we are very pleased
You were here when you said you would be, my carpets were clean when you left, it didn't take very long to dry and when it did, the carpet was soft and not stiff like most carpet cleaners leave it. Besides recommending you to my neighbor who immediately scheduled an appointment for this coming Friday, I also promoted Zerorez on my Facebook page!
Great value. Friendly service. Wonderful results!
First the person doing the work ( I am sorry I do not recall his name ) was very professional and thorough. I especially like the fact that he moved furniture to do a complete job and I was very pleased with the final results and the fact that there was virtually no Oder.
Your technician did a thorough job, had me look over everything before he left, and told me to contact Zerorez if there were any areas that I felt needed to be redone.
thorough and a good job
No residue on the carpet. The job was done with care and friendly service.
I was happy about every aspect of the service I received having my carpets cleaned. The employees were friendly, professional and were respectful to my home. My extremely dirty carpets look almost new, and it was a great price!
After cleaning we noticed that part of our carpet did not look clean, . At first we thought it was the nap of the carpet, or direction it was scrubbed. A day later revealed that it was not clean, and this is in our living room, at least half of the carpet.I called Dave and he instructed me to make an other appointment through thePhone number removed #. We couldn't get them back for an other week.
After waiting a week they did not show up in time and did not call until too late in the day. We had to make an other appointment through the 383 # for an other week later!
I think that if the work was not done to satisfaction it should have been taken care of much sooner, and that people should be on time, in time to do the work we paid for. Two days of sitting around waiting is not good. Now we are not happy about having to wait an other week to have the job completed.
NO SOAP OR CHECMEALS
no soaps and David was a very friendly and well informed associate!
How clean my carpets are and the care that was taken to move furniture and replace it. He just seemed to go that extra mile for the customer.
the carpet looks very clean, smells clean and is soft
The emplyees of Zerorez, Chris and Jeremy, were wonderful. They were pleasant and enjoyable to interact with. They did their job in a very timely manner. They explained Zerorez's policies to my satisfaction. They were very competent and cleaned our carpets and couch. My husband and I were very happy with the results. At this point, Zerorez will be the only Boise company we would use or recommend to friends in the area.
I wish I had given Chris and Jeremy a "tip", but unfortunately, I thought about it after they left. Please have Chris and Jeremy contact me. Thank you so much.
HOW GREAT THE CARPET LOOKS & YOUR GUY WAS POLITE AND EXPLAINED VERY WELL WHAT HE WAS GOING TO DO AND AFTER AGAIN WHAT TO EXPECT AS DRYING TIME.
EXCELLENT RESULTS.
The job that was done was phenomenal! The carpets looked great. The drying time was minimal. I liked the extraction method used. The people were great to work with and VERY helpful. If I could give them a rating above a 10, I would. I will definitely be calling again for the next cleaning and will recommend to all who ask (or don't ask!)
I paid quite a bit extra for a special chemical treatment in one of my rooms. The smell is worse in there now than it was before.
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Phone number removed
The technicians were professional. We liked the cleaning.
I have been having carpets cleaned on a regular basis for 40+ years. Never have they been as clean and soft as when Zerorez cleaned them. I waited about 10 days before doing this feedback to see if the stains reappeared. They have not. They are very professional, showed up on time and went the extra mile. I am TOTALLY impressed and have recommended them several times in the last week. they are now my "Go To" carpet cleaners.
We did send out an email to 20 neighbors....The tech was great and the carpet looked good and seemed clean.....usually when we have our
carpets cleaned they tend to stand up(not in high traffic areas) for a few weeks.....in a few areas it didn't look too clean after it dried but
it could have been the lighting......
the great guys that did the work
Our VERY dirty carpet came out looking and feeling clean. Dave explained extra services available that would address issues with carpet, but at no time did I ever feel pressure to utilize those services. I really appreciate that! I was notified of arrival time, which insured I wouldn't have to spend my day off waiting around for someone to show up. You arrived when you said they would. Service was very professional yet friendly...a great combination. I have recommended Zerorez to several friends, and will continue to do so.
The carpets are so soft when you are done. I like the natural manner of cleaning the carpets. Please...huge thanks to, and appreciation for, Chris, who cleaned my carpets this past Saturday. He did a marvelous job, was friendly, efficient, thorough, and professional. I think he deserves a raise!!!!
Prompt, efficient, but most of all a great job. The cleaning and the cost was well worth it. Thanks, Marilyn
Great customer service, clean carpets, great smelling house, and timing was precise.
Carpets are very clean. I like your technology. Jeremy White did a great job and answered all my questions. Zerores is now my go to company for carpet and tile cleaning. Thank you!! Name removed