- Phone: 208-383-1000
based on 11538 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All is good.
My carpet usually has a nice clean citrus smell after you clean it. This time it smells like musty dirty carpet.
We are sorry to hear that you were unhappy with the smell after the cleaning. Our goal is to actually leave no odor after the cleaning. As we discussed, we are happy to know that the odor has disappeared, and that you are happy with your cleaning now. Thank you for your feedback!
Floors look very clean and drying time less than regular carpet cleaning.
my stairs were cleaned down the middle...the day after when dried it was so obvious...I wanted to move my bed but couldn't so now when I move out I will have a difference in color..charged $50 to remove a small area of wax... next day I hand cleaned close to my bed where it wasn't moved ..ridiculous after spending $170 plus..for two rooms and stairs...
Hi Pamela- as we discussed when we scheduled your appointment, we do not move beds, dressers, desks, entertainment centers, etc, for the liability such work can bring. We do our best to try to help our customers, but sometimes there are things we just cannot do, such as moving large beds.
As to the stairs, we do spend extra time on the middle of the stair, because that is where the traffic occurs on them.
We do have a 30 day guarantee on our work, and are more than happy to reclean the stairs for you if you are not happy how they turned out. It is very important to remember, though, that carpet is made out of plastic, and if it is not cared for properly with regular vacuuming, cleaning, and reprotecting, that damage will become permanent. This is one of the reasons manufacturers do not warranty stairs- they are the most trafficked and least vacuumed area of any in the house.
We have tried to reach out to you to set up a reservice, please let us know when you are available.
Carpet was clean and fluffy after the cleaning.
My carpets look better after a cleaning than they ever have! I liked the knowledge that the technician had and he explained everything he did!
quality
Friendly, prompt and thorough cleaning service. We operate a preschool with 3-4 year old children. Little ones get on the floor to play and we feel secure in the knowledge that there are no harsh soap residues remaining on the carpets. We have not had anyone with sensitivities or allergies have any adverse reactions when we employ Zerorez to clean our carpets.
Very professional, we like having the fans going while he was doing other rooms. Our bonus room was the only room that did take a little longer to dry and stairs. Other services were mentioned that could be done by your company. He took pride in his work. Having extra fans circulating besides is very nice. We recived the referral from a local business.
Thank you again-
Minimal odor as carpets are drying. Professional technician.
I had the cold air return cleaned out and the carpets cleaned. The carpets don't appear to be any cleaner at all. I would not recommend you for carpet cleaning.
Hi Nichole-
We are sorry to hear that you were not satisfied with the way the carpets turned out. We do offer a 30-day guarantee, which means we are more than happy to come out, at no charge, and reclean those areas.
It is very important to remember, though, that carpet is made out of plastic, and if it is not cared for properly with regular vacuuming, cleaning, and reprotecting, that damage will become permanent.
We have tried to reach out to you to set up a reservice, please let us know when it would be convenient!
I wanted to see the breakdown on my bill before paying for the services. The price kept changing everytime I asked. The invoice was e-mailed to me after service person left. I inquired about charges after I received the invoice but received no response. I also asked for a bid on cleaning and sealing my tile floors, but service person left without giving me an estimate.
I'm sorry to hear about your disappointment. As we discussed, we do not try to hide the invoice items, but on this particular instance, the technician did not understand exactly what you were looking for. We did make the adjustments to the invoice, and it makes more sense now. Thank you for bringing your concern to us!
Very expensive....original estimate was for $557 and by the time they added on all the enzymes it was $917 and we didn't even have our couch done, as originally planned. The stains were lifted from the carpet, but the pet smell seems to be worse now than before.
Very thorough results
Does a good job in little time, dries quickly, doesn't smell and nice guys.
Tech on time, process was explained. Seems to have gotten carpets cleaner than other companies in the past. Very happy with the service.
Employees very polite and pleasant. Quick efficient and love the way the carpet cleaning turned out
They do a good job.
fulfilled our expectations and calendar timing.
Thanks
Very nice job of cleaning all of our carpets and great personel as well
Thanks so much! Sherri Mickelson
that you use the special water and there is no residue left on the carpets which always makes them feel sticky (to me)and attracts dirt faster. I always feel the carpets are really clean after you leave.
I like the fact that the result is just as the name implies . . . no residue, harsh chemicals, etc. The cleaning results are amazing. Thanks for the great service.
Great service. Friendly applicator. Carpets look great.
Very eager to do a great job!!
We are always so pleased with the job done on the carpets. We have never been unhappy with the service and this employee was exceptional. I told him the problem we were having and he was exceptional in all he did to clean the carpets exceptionally well. Thanks!
The carpets turned out great. The service person was very polite, and told me about the process. He finished in a timely manner.
The carpet was not clean and it caused lumps and bumps. This may cause me to have to have the carpet replaced. After 24 hours with the temperature on 70 and the fan blowing constantly it was still wet. I want my money back so I can get this carpet cleaned properly and try to save it. I am very very disappointed in the outcome. The movers are coming soon and I don't have time to mess around with a service that doesn't work. I will expect my credit card to be immediately credited back.
Carpet looked and felt very clean when finished.
Very happy with everything! Techs were professional and very helpful! My 35 year old carpet came out beautiful! THX,Claudia Ethridge
The gentleman was very polite and courteous and very professional . Wish I would have known about the product early . For some stains
were all ready set in the carpet, other than that I was very happy with everything.