- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They came out exactly when they said they would. The carpet definitely is cleaner.However I felt the prices for pet accident cleaning was way expensive!
No chemicals
The rep was early in the window and the carpets look awesome
In time for appointment & tech was informative.
Eco friendly and cleans very well!
I appreciated that the solvent used is WATER! The cleaning is efficiently exceptionally well done. My carpet is beautiful! Thank you!
Your serviceman was happy and kind and worked hard to do a good job. I was pleased with his work.
My carpet looks so much better! I've had other carpet cleaners but this was the best.
Great job at a great price
It's possible I was one of your earliest customers in this area and no other cleaning method even remotely interests me. Whatever your patented secret is, it's amazing. Service is UNRUSHED, professional and polite. Nick suggested many ideas for future consideration such as hvac filters, etc., with no pressure, just good information.
Everything smells clean and looks clean and stays clean and the service tech was great
Cost too high for service
Our carpets are the cleanest they have been in a long time. Zerorez worked far better than any other company we have used in the past.
Furniture wasn't moved. He cleaned around the sofa, love seat and recliners.
Safety of products used.
Our carpet looked great when he was done.
Nice friendly tech, hard workers. They show up on time.
They were unable to get the pet smell out of my carpet. Even after spending $240.
Hi Pam,
Thank you for your feedback. Unfortunately, urine and pet odors can be difficult to get out of the carpet, depending on the amount of soiling in the carpet. Depending on the budget you choose, we have several options to remove odors from the carpet. We don't always know how much treatment and work it is going to take to remove the odors from your carpet. We are always happy to come back out and do some additional treatments to help remove the odor.
fast and clean service and quick dry time
Very professional. Did a great job.
The areas I was most interested in looking better did not change as much as I hoped it would
My carpets look great!
I had a few spots on the carpet that appeared to be gone when the carpet was wet. They reappeared when the carpet was dry. I am not pleased with that but don't know what can be done differently?
fast and low chemicals used.
Every thing smelled so fresh when they were done.
drying time. Kyle was great.
Timely and efficient service. The agent worked himself into a literal sweat taking care of my requests. Thanks, Alex!
It was extremely expensive. I have a small less than 1300 square foot house and it was $210. My friend got her 3000 square foot house cleaned with another company for around $135. I was also upset that I explained EXACTLY what dimensions my bedrooms were and everything else including closets and the small maybe 4 x 10 landing over the phone when I was quoted the price of $180. When they came to my house I was told that the small master walk in closet and small top landing between bedrooms would be another $40, but they would throw in the closet for free, so only $30 extra. That is ridiculous. I was quoted a price when I was very specific and then to be told it would be even more that the already outrageous $180 I was quoted for my small areas. Also, I called from a radio ad and was under the impression there was some discount given for being referred from there. Lastly, when he left, my carpet was crunchy to walk on, and once it was walked on for a day it looked exactly the same as before, and it smelled like mildew in the upstairs bedrooms, like really gross watery smell. It did not smell nice at all like it usually does after carpet cleaning. I would not recommend you to anyone.
The only nice part was the guy who came. He was very pleasant. But the entire company process and cleaning was not good at all.
THE PERSONNEL DOING THE JOB ARE ALWAYS POLITE AND VERY HELPFUL AND EXPLAIN WHAT THEY ARE GOING TO DO.NICHOLAS WENT OUT OF HIS WAY TO HELP ME UNCLOG MY VACUUM CLEANER WHILE WAITING FOR AN AREA TO DRY.
APPRECIATE THE SERVICE OF ALL THE STAFF.
ease of setting up appts, professional staff, reasonable prices, and great looking carpet!