- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Online booking. No soap residue. Professional.
No chemicals
Everything!
Excellent peeps worked in our carpet. Told me everything they were doing and made some good suggestions. Carpet looks new!!
Excellent service all around and our carpets look and feel brand new.
Your technician did a fantastic job. She took extra time and care to ensure that the job was done right. Thank you!
The tech did a very thorough and professional job.
Good service. No residues left in carpet. Great looking results. Jaime did an outstanding job!!!!
While cleaning you kept us inform of what was happening and how your system works.
We were please with your work.
Seems to clean up very well, even worn carpet and we know there is not residue left behind. Workers wanted to please.
The carpets look and feel clean, and they didn't get too wet. Nice clean fragrance. John, who cleaned our carpet, made sure he did a good job. He didn't over spray on non-carpet areas or furniture. He cleaned up any water that dripped. He protected corners. He was pleasant and explained the process well to us.
No harsh chemicals
The cleaners were very friendly and were honest with me about what I could expect from the cleaning.
Loved that the was no soap used nor left behind. They did a great job and was very courteous and professional.
There are no chemicals that remain in the floor. Great service
Everything turned out really nice.
Jon Zacharias. provided excellent customer service and performed quality work ! I could tell he went to great lengths to make sure I was happy with the work. He took his time to explain things and didnt hurry thru the carpet cleaning like some cleaners do. I appreciated how he would wear booties over his shoes while in the house and then take em off each time he went outside. He respected my home and wanted to make sure he didnt track in dirt even thou he was cleaning the carpets anyway. Also, I was impressed that he called several times to let me know he was running late-- so he had excellent communication. Loved the performance of the machines- not like other carpet cleaning services. oh yes, the bumper guards! Very impressive Zero Rez. You care about peoples homes and their furniture, going to great lengths to protect the walls and furniture from being mared up from the vacuum hoses. I appreciate those finer details. My carpets weren't in too bad of shape-- just that my son spilled honey in a few spots but decided to have them all done because the carpets seemed dingy a few days after the previous carpet cleaner came. I was amazed at how much brighter they looked! Will def. refer to others and use you in the future. Thank you for honoring the price in your flyer that was misprinted. :) awesome job guys! - First name removed W.
Service well done no hassles.
The crew is consistently the same - polite professional and obviously well trained. They do an excellent job and it is a pleasure to have them in our home!
Service was polite, timely and carpets looked great!
No chemicals great service!
You were very easy to work with and very accommodating with my restrictions for harsh chemicals.
I'm happy with the end results, I knew my carpets were dirty but after seeing how cleaned it looked I was amazed. Drying time was quick and glad it's pet safe.The technician John Zacharias was courteous, respectful, professional and he took pride in the good job he did cleaning my carpets. That young man deserves a big raise! For my next cleaning I will use Zerorez and I will request John to come and clean my carpets again. Good Job!
You and your employees have provided consistent efficient, effective service for us for
years....I don't know how you manage to find the nicest people with real sincerity to work
for you, but you have. Gabriel helped us this time and not surprisingly did a wonderful
job. Thanks!
The company uses very hot water/chemicals to extract dirt / dust from carpets
Matthew the technician did a good job and was very professional.
Before he had finished the work, he told me he was responsible for collecting the billing. I DO NOT pay anyone EVER before I see the results! When he was finished, there were still some spots that needed to be cleaned. He told be the owner required me to pay the invoice in full or there would be a $25 fee added to my bill! I sent the owner a text right away, and he has yet to ever respond to me. Instead of putting the technician in a bad spot, I reluctantly paid the bill.
Matthew agreed to come back out the next day to finish the work. He showed up on time and did a good job.
Overall the work was good. I am still dismayed that the owner of a service related business would not respond to a customer concern. This is pretty basic.
Before I referred someone to Zerorez, I would make them aware of what to expect.
Excellent knowledge and service. I would HIGHLY recommend to anyone that wants a 'green' way to clean.
I was happy with the fact the carpet was not wet. We did not have a strong smell from chemicals that we have had in the past with other carpet cleaning companies. The tech was pleasant and we felt comfortable with him in our home.
the polite staff Zac and Mac fast dry nice finished look
No chemicals, natural product. Customer service is always good on the phone and with the technicians.