- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service
The technician was extremely thorough in explaining the process and the cost. He did a couple of extra jobs (for a fee) for me and I appreciate his flexibility.
Definitely the most professional carpet cleaning service I have ever used. Not convinced the carpets are cleaned BETTER than anyone else but the professionalism is what made the difference. A bit pricey but ...................
I am very happy with my Zerorez carpet cleaning. My carpet is old and hadn't been cleaned in a long time. The carpet now looks so much better. The technicians, Nick and Matt, were very pleasant to work with. Nick was very informative and helped me to know exactly what I could expect. They even removed a red stain that I had given up on a long time ago. I will definitely use Zerorez again, and I will recommend them to everyone I know. Thanks, Zerorez!
The carpets look great
Natural products. Service was professional
Technician was great. I give him a 10. I couldn't pull up the site for his review. That being said, I'm extremely disappointed in the high traffic area that was done Doesn't look any better. Will not recommend or use you again.
Loved the technician, very friendly and informed us what he was going to do.
Technician was punctual, pleasant and professional.
Dave was great, prompt, professional and did a great job.
I never use any competing service again, ZEROREZ is the one for me.
Thanks Dave
I have a number of allergies and it was a real joy to have everything looking and feeling so clean without any scents or smells left behind. The technician was very kind, fast, and did a fabulous job. The whole experience exceeded my expectations.
Clean and safe. No smell or residue. Very professional employees.
No chemicals
No odors or residue left. Dried quickly.
David did a super job. Very efficient in his job.
Very pleased. Oh, he was on time as well!!
First name removed and Gary Last name removed
The price is very competitive. The services were great! Office support and cleaning techs were very informative and helpful, also courteous! I have used zerorez for the past few years and have loved the cleaning so much that I won't use anyone else!
My service provider was knowledgeable, friendly and efficient.
They seem to work .
Prompt, attentive, effective carpet cleaning. The price was fair. Thank you.
Technician friendly and helpful. Job done efficiently. Carpets looked revived!
Tech was such a pro and friendly. As a single women I don't want just anyone in my house.
Thorough
Timeliness, show up in a smaller window of time. Had to pay an employee to sit around and wait for zerorez they did a good job (missed a few spots, but came back)
very nice technicians and clean carpets!
John Z worked his tail off. It was late, he was a machine. Super personable, super patient, answered all kinds of questions about the technology and the methodology. John Z is easily the top reason why I'll use ZeroreZ again. A shout out to Zack for jumping in to help out late. Huge team player and the kind of thing you want to see in a business. Teamwork and selflessness. A+
I like the professional attention to cleaning my floors. They smelled good when the work was done. The man asked me if it was done to my satisfaction on a scale of 1 to 10. I gave him an 11. I have already told several people about the good job.
I was shocked at the price. I was quoted 200 dollars at the most on the phone. It turned out to be 483 dollars. I understand that I had more of a problem than I realized and my technician was very helpful in explaining it all. Maybe there would be some way for the phone quotes to be more accurate. My carpets are very damp even after 24 hours. My carpets are clean so for the most part I am happy.
Thank you for your comments. We certainly don't want to shock our customers with the price of the cleaning, which is why we give a large range when estimating over the phone. Typically for a normal estimate we will give a $60 range on the carpet itself, and then an estimate of between $65 and $1000 or more for pet treatments. While it is rare that we have to charge $1000 for pet urine spots, it does occasionally happen, which we can't tell until we actually show up and inspect the carpet. I know this isn't the most accurate way of getting a price across, but we do try to help you understand the potential costs prior to scheduling the appointment.
Knowledgeable technician, Greg. Very punctual, very courteous, and very careful of walls. Very thorough cleaning performed. Carpets look great!
Prompt arrival and service friendly technician made sure the job was completed and we were comfortable with the service
The rep & cleaning were both great. We did discover a significant gash in the wall after he left which is disappointing and the reason for a 9 instead of 10.
The technician broke a light fixture. In exchange he wanted and did apply a protection to the hall way in an apology. I am not sure that is going to be a fair exchange, especially if I cannot find the glass to replace it. It was pretty chaotic at our house when I arrived and I just told him to go ahead and apply it. I did accommodate his early arrival by having my daughter meet him here as I tried to get home with grand children in toe. As a result my arriving and his accident all became a lot at that moment. Please contact me with your comments.
Our carpets look great after our cleaning and Jamie was very professional and courteous. She called and let me know when she would be arriving, and she was very thorough in cleaning our carpets and doing the best job she could.