- Phone: 208-383-1000
based on 11484 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
Good, knowledgeable workman--did a great job.
Friendly technician
Very professional! Love the fresh clean smell of the carpets.
Left my carpets very wet.
Tech wore shoe covers but then drug dirty hoses from outside all over the floors. Not sure how to improve that but it would be very nice to not have to clean other floors now.
Prompt and professional!
My carpets look cleaner and stay cleaner longer than other carpet cleaners I have used.
Sent long review to Google last night.
Have already told my daughters with pics. Also one daughter is a realtor and is always looking for good vendors that make homes look good .
Sebastian was pleasant starting with his 8:45 a.m. call until he completed the job two hours later after cleaning five rooms and a hall. He took time to have me check out the difference in our carpeting between where he had cleaned and not cleaned. A noticeable change. Even though it was a rainy day, the carpet was dry in just a few hours and we are enjoying the look and feel of a very clean rug. Thank you Zerorez and Sebastian.
Matt the technician was knowledgeable, courteous, and efficient. He did a great job.
Thanks Austin!
Technicians were prompt and thorough. Did a nice job.
Rooms still have smell from puppy urine
On time, good job, friendly
Great Products and service. Tech was very knowledgable about the service and products.
We had aexcellent service. Your representative did a great job in a very short amount of time. I will definitely be using your services again,
Your technician was super professional and very capable. He was friendly and did a great job.
We only ran into a couple of issues, none of which I deem to be the technician's fault. When the technician called to tell me she was having a hard time finding our house, we figured out that in your system our address was put in under Boise instead of Caldwell. This lead to having to wait another hour for her to get out to us as she was on the East side of Boise. When she did get there, she was very kind and apologetic for the mix up, she went right into setting up and walking through the problem areas in the house with me. I asked her if I had to stay for the cleaning and she said I didn't. I then left to go run a couple of errands. About ten minutes after I left she called me and said that she was having problems with the van and had her supervisor come out to take a look at it. This led to her having to go back to their shop, which is 45 minutes away, to get another van, and then drive another 45 minutes back out to us in Caldwell. When all was said and done I was very pleased with the service that Jamie provided for us. The carpets look great, we had her do the pet treatment, which reduced the smell from our dogs. She was very kind and kept in contact with me during the whole process. If I were just rating Jamie, I would definitely give her a 10/10. However, it was frustrating having to deal with the wait time due to a simple error that should have been double checked and failing equipment.
They are well versed in the special techniques required for cleaning wool carpet. Very polite and professional employees. No high pressure or up selling but rather a cooperative, thoughtful customer centered approach. Sebastian is very thorough and professional.
I like the cleaning methods. Service people are friendly and helpful and worked with me for additional services I had not originally scheduled.
How clean the carpets came. How easy it was to make an appointment.
Our serviceman was polite, helpful and knowledgeable about the product.
My carpets look great and everyone was very nice
Excellent service fro Zack who cares about the quality of work he does.
Awesome technician, great techniques and technologies and most of all the carpets look great!
Very thorough, polite professional and knowledgeable, and my floors look incredible!
Non toxic with no residue. Does a good job
of cleaning both carpet and tile.
Your associate was the best that has done our rugs. He was thorough, and the carpets look like brand new.
We will never use anyone else. Awesome service thanx.