Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.3 out of 10 based on 11538 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 4, 2020 — Rated 10 out of 10 by G.Y. Zerorez Boise
What do you like about our products and services?

Very friendly staff and great results!

Report a concern   May 3, 2020 — Rated 10 out of 10 by C.Z. Zerorez Boise
What do you like about our products and services?

We are very happy with how everything went. We were called ahead of time. The representative was polite, answered all our questions and explained all services requested and offered more. He was very respectful of our home and did a great job. The price was reasonable for the size of home we have. We would recommend your services to anyone we know.

Report a concern   May 3, 2020 — Rated 10 out of 10 by Angie Loefler Zerorez Boise
What do you like about our products and services?

The outcome from the pressurized water, the friendly and efficient customer service.

Report a concern   May 3, 2020 — Rated 10 out of 10 by M.T. Zerorez Boise
What do you like about our products and services?

Matt’s knowledge & commitment to doing a good job impressed me —Thankyou—Name removed 👍

Report a concern   May 3, 2020 — Rated 9 out of 10 by L.G. Zerorez Boise
What do you like about our products and services?

Job job. Very polite

Report a concern   May 1, 2020 — Rated 10 out of 10 by J.P. Zerorez Boise
What do you like about our products and services?

The service was on time, clean and well done, We have used zeroreze before and been very happy

Report a concern   May 1, 2020 — Rated 10 out of 10 by S.C. Zerorez Boise
What do you like about our products and services?

The carpets look so much better after cleaning. Dave was great, too.

Report a concern   May 1, 2020 — Rated 9 out of 10 by J.O. Zerorez Boise
What do you like about our products and services?

Easy to work with, tech was fast and efficient. carpet looks great!

Report a concern   May 1, 2020 — Rated 10 out of 10 by Cynthia Davis Zerorez Boise
What do you like about our products and services?

Fast, friendly and hard working.
I had a mess of dried homemade slime on my carpet and I never thought it would come out, well Thanks to Dave from Zerorez he got it completely out! I was shocked to say the least.
Good team my carpets look and feel great!
And the Davis Family would definitely use Zerorez again no doubt about it.

Report a concern   April 30, 2020 — Rated 10 out of 10 by A.D. Zerorez Boise
What do you like about our products and services?

Friendly and great service. Floors look great!

Report a concern   April 30, 2020 — Rated 10 out of 10 by T.O. Zerorez Boise
What do you like about our products and services?

They were prompt, professional and my carpet looks great!

Report a concern   April 30, 2020 — Rated 10 out of 10 by S.W. Zerorez Boise
What do you like about our products and services?

Friendly, reliable, and professional.

Report a concern   April 29, 2020 — Rated 10 out of 10 by Janice Pidgeon Zerorez Boise
What do you like about our products and services?

The two technicians were friendly, knowledgeable , and did a excellent job.. Our carpet looks like new again. There was no chemical smell . All natural orange peal and hot water.

Report a concern   April 29, 2020 — Rated 10 out of 10 by Tyler Jenkins Zerorez Boise
What do you like about our products and services?

It was quick, easy and efficient! The
technician was amazing and incredibly nice, the estimate that I received via your text service was spot on. And the representative I spoke with was kind, responsive and really easy to work with!

Report a concern   April 29, 2020 — Rated 10 out of 10 by K.T. Zerorez Boise
What do you like about our products and services?

My carpets feel really clean.

Report a concern   April 29, 2020 — Rated 10 out of 10 by D.A. Zerorez Boise
What do you like about our products and services?

Quick and fast drying, a very friendly associate he did a good job

Report a concern   April 28, 2020 — Rated 10 out of 10 by C.M. Zerorez Boise
What do you like about our products and services?

How clean the carpets looked and felt.

Report a concern   April 28, 2020 — Rated 10 out of 10 by Kathy Rivas Zerorez Boise
What do you like about our products and services?

Professional, efficient, carpet looks brand new.

Report a concern   April 28, 2020 — Rated 10 out of 10 by P.K. Zerorez Boise
What do you like about our products and services?

Sebastian did a really great job in cleaning our carpets!

Report a concern   April 27, 2020 — Rated 8 out of 10 by D.B. Zerorez Boise
What could we do to improve?

Make your website function to calculate the charges for cleaning area carpets.

Report a concern   April 26, 2020 — Rated 10 out of 10 by J.B. Zerorez Boise
What do you like about our products and services?

The service was great. Our re hnucuan was very informative and helpful as well as friendly.

Report a concern   April 26, 2020 — Rated 10 out of 10 by justin bilbrey Zerorez Boise
What do you like about our products and services?

My carpets look great and the Zerorez technician was incredibly helpful!

Report a concern   April 26, 2020 — Rated 5 out of 10 by M.G. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I was charged twice... Once for someone else’s service and then again for mine. I do not see a refund issued yet. I would like that money back.

Response from Zerorez Boise:

Thank you for your comments- there was a mistake made in charging you, which was corrected within minutes of the mistake being made. The transaction was voided on our end, and you are waiting on your bank now. You were only ever actually charged once. It happening on a Saturday afternoon, it will take time for the credit to appear on your statement.

Report a concern   April 25, 2020 — Rated 10 out of 10 by G.O. Zerorez Boise
What do you like about our products and services?

Good, quick service. My carpets look great!

Report a concern   April 25, 2020 — Rated 10 out of 10 by J.B. Zerorez Boise
What do you like about our products and services?

Punctual and respectful. Products and services explained well. Carpet cleaning turned out great! Setting up everything via text was a huge perk!!!! Everything went smoothly from start to finish. Will be return customers.

Report a concern   April 25, 2020 — Rated 10 out of 10 by Bill Graham Zerorez Boise
What do you like about our products and services?

Amazing job. Very knowledgeable.

Report a concern   April 25, 2020 — Rated 10 out of 10 by L.H. Zerorez Boise
What do you like about our products and services?

I told you yesterday and my answer is still the same!! Everything was great!

Report a concern   April 25, 2020 — Rated 10 out of 10 by Diana Dean Zerorez Boise
What do you like about our products and services?

They did a great job cleaning our carpets, and the technician was very nice and professional.

Report a concern   April 24, 2020 — Rated 10 out of 10 by C.C. Zerorez Boise
What do you like about our products and services?

Very professional & really liked how my carpets looked when he was done.

Report a concern   April 24, 2020 — Rated 5 out of 10 by V.D. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Steve B did a fantastic job but it also illustrated that the same job could have and should have been done originally. That would have prevented the need for a highly negative review and then a return visit. 0 to 5 seems like a big overall improvement and was mainly because Steve's performance rated a 10.


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