- Phone: 208-383-1000
based on 11482 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have left several messages requesting for someone to come back and take a look at our carpet which now has a distinct wet dog smell that wasn't present before they came. We have dogs, but they have never had an accident or vomited inside, so there weren't even any soiled spots on the extremely new carpet. Everyone makes mistakes, so I have been trying to get a hold of someone to talk about it and come fix it, but no one will return my calls which is very unprofessional.
Thank you for your comments! I'm sorry it felt unprofessional to you- we did call you back and left several messages for you. We even tried texting you after several calls went unanswered. I believe we did get in touch with you, and have set up a reservice. I do want to address the wet dog smell- the odor comes from dander and hair that might be left in the carpet even after a thorough cleaning. Frequent THOROUGH vacuuming with a normal vacuum will help to mitigate those odors. One of the challenges we run into with dog odors is that they are present prior to the cleaning, but those that live in the home are used to the odors, and aren't bothered by them. Cleaning can exacerbate those odors, for a time, due to the moisture that is introduced into the carpet and more specifically the hair that might be entangled in carpet, upholstery and clothing. Hair (dog, sheep (wool) and even cat and human hair releases a sulfur odor when wet, and that odor can stay for days if there is not good ventilation in the room. Again, frequent (as in daily) thorough vacuuming is the best way to help keep these odors at bay.
I like that there wasn't a chemical smell or residue. Usually even if I just spray hairspray, my air purifiers pick it up and start working harder, but they didn't sense anything during the cleaning. The technician was also very thorough.
After a cleaning, a couple tough stains came back that night. Called Jacob and he came back out removed them. Solid guy, completely committed to his work.
Very impressive.
Great job. Thank you!
Environmental friendly
Carpet stain was completely removed and your agent did a great job on the carpet and chairs he cleaned!
I had a bad experience not this time but before. I still believe in the company but for new people they need more training.
No harsh chemicals and faster drying time. Friendly staff.
Zerorez is very thorough and explains the whole process before performing the service. My carpet is cleaner than its ever been and it dried quickly! I will definitely be using them again!
He was quick & thorough. He answered all questions.
They were on time, thorough, and did not waste time. We have been using them for nearly five years and are always happy with the result.
Great job. Couldn’t ask for more
Excellent company with great customer service! Our carpets look so good! Thank you!
The cleaning service itself was great. I'm very happy with how my carpets came out. The technician, however, was extremely awkward and unprofessional. I don't exaggerate when I say he talked about his personal life to me for 50 MINUTES before even starting the cleaning. Then after doing the upstairs, came downstairs, started asking me personal questions about my family and proceeded to start sharing about his own medical problems, asking me how to fix them. This second speech lasted another 45 MINUTES before he began doing the downstairs carpet. Holy smokes! It was very uncomfortable, to say the least. While I've been very happy with ZeroRez in the past and will likely book for the future, I do not want that technician again. I also do not want him knowing it was me that wrote this, as it was THAT uncomfortable of an interaction.
Great service and results
We had a problem with some stains coming back the same but Zeroez is coming back out to remedy the problem. Impressed with that
Thorough! Doing an excellent job even on problems I keep creating.
Your company has come back twice to make the carpet cleaning satisfactory. Wonderful service.
They don’t leave a chemical residue & the carpet seems to dry more quickly than with other services I’ve used. They also run good 3-room specials
Very professional personnel, explained what they were doing and did a great job
Easy to schedule and communicate with. Showed up right on time and did a great job!
Marshall was very professional and did a fantastic job! I will certainly use your company again.
The carpets come clean and the technicians are professional and courteous.
Good results without detergents
The tech is very knowledgeable and the carpets dry quickly.
Courteous guys who did a good job, while giving care to be sure to leave without damage and also nice guys besides courteous
Jacob was quick, efficient and effective in cleaning our carpets on one of the coldest days so far. He did a wonderful job and he had the fans going for 15 minutes before leaving so our stairs would begin to dry.
THE PRICE AND THE SERVICE
Special water, always leave our carpet clean and refreshed
easy to schedule, great results