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Customer Testimonials
Nothing
Friendly and quality service.
Melinda Sales was amazing!! Best customer service ever!!
Efficient and friendly
YOUR SERVICE DEPARTMENT IS OUTSTANDING THEY ARE ALWAY NICE AND WILL CALL YOU IF THEY FIND SOMETHING WRONG AND FIX IT I WILL ALWAY DEPEND ON THEM TO TAKE CARE OF MY SUV THANK OU
The customer service agent Josie was very helpful. She was kind and cared about making sure my car was taking car of, when other dealership refused to look at it.
Excellent service! Tommy was very helpful
Service department was the best
Typically prompt service
The lady that waited on us was very polite and understanding. It wasn’t my car but the guy that wanted his oil changed ,tire rotation and a complete check up on everything. I’m his caregiver and he loves his cars Cadillacs .The lady told him he had an oil leak and the price to repair it.And then he was told his lights over his license plate was out.and they could replace the bulbs.He said ok He told them he would bring car back another day to get the leek fixed. Then she said it won’t take but a few minutes to replace the bolts he said OK go ahead then he waited and waited and waited then the baby came back to him and told him that the mechanics bangers was too fat to replace the bulbs and I did get one in and was not going to charge him for a boat so he was tired of waiting a baby bell and we laughed then we called your garage and he made an appointment for Wednesday to replace the bulbs so I drove the car today to get the bulbs replaced and come to find out who ever pulled with the car to start with like there was no bulbs in there and the bulbs had burnt whatever it is and we had to re-order some more and make an appointment maybe for next week to replace everything completely Mr. Last name removed is a blind man and I think they took advantage of him because he can’t say but I can’t and I’m not gonna lie to him about nothing but someone lied to him and that’s not right and I want him to keep coming to you guys for all the changes and buying tires instead of going to Bowling Green because I trusted you but whoever lied to him that start with I’d like to meet him face-to-face thank you
Great selection and prices, friendly staff
Fast and friendly
I have been to this dealership several times since it has opened and I have always been treated with the upmost respect
Everything was smooth and salesman was exceptional.
Lisa
They have great customer service
My recent experience at Don Franklin Glasgow was pleasant. The staff was polite and professional. They completed the work which I requested and informed me of their findings such as how much brake pad life remained. I also enjoyed a cup of coffee in the waiting area too. I've been a Don Franklin customer since 2013.
Love the power train lifetime warranty. I love the lengths the dealers will go through to help you find your perfect ride.
I like how diligent and prompt everyone is when I have a service appointment
Everything.
Friendly, knowledgeable and quick service!
The service provider was wonderful
Everyone is always very kind and helpful!
So far I have not had to wait long any time I bring my car and the ease of getting appointments scheduled after work hours.
Had a good experience with customer service and the details
No pressure and friendly
Heat people and Great service!! Always!!
Fast response when I initially inquired. Was tired of getting the run around from other places on pricing. Salesman was fast and was able to come to a fair price on the vehicle I wanted. Called one day and picked up the car the next. My time is valuable and I appreciated them not wasting more than necessary.
If they don’t do it right they’ll fix it
Good service