Customer Testimonials

Friendly and courteous staff

The efficiency as well as kindness from the service dept and a special thanks to Doug and lady (can’t think of her name in the service dept for Nissan as well as the gentleman that brought me home while they were working on my car
Nothing any better than being able to have a service for yr car that’s right in Glasgow
Thanks to all

Friendly staff. Clean facilities.

Friendly and courteous personnel. My car drove much smoother and quieter after rotating tires. No waiting in line to get waited on. Very pleased with my experience.

Eddie Gaskell was amazing to work with and because of him I will bring all of my future car maintenance needs to you all!

Staff is nice. Efficient

Easy to schedule visits. Back the warranties well

All of your team are exceptionally kind and helpful. I appreciate the Don Franklin family!!

Very professional and great products.

very accommodating on short notice appreciate that

Very responsive and friendly.

This was only our second regular service appointment in Glasgow, Ky. Both times we found the staff to be professional, friendly & courteous. They have a spacious, clean waiting area with snack machines and complimentary bottled water & Kurig coffee maker. The restrooms were immaculate

You take pride in providing excellence in every aspect of your business. You are dependable, have integrity and genuinely care about your customers. Thank you!

Good service and prompt, friendly customer service thanks!

Done a good job

Whitney Moon is a very good person to work with on vehicles

Intelligent,responsive and fair pricing

Great customer service. Car running great!

They really care about customers, the driven by family saying is spot on .

They were fast simple and easy to work with.

Our sales rep Nik was absolutely amazing! Everyone we talked to that day was amazing!

The staff at the Glasgow location are always so friendly and helpful! My last service was scheduled on a Saturday and Kendall let me knoopening soon and I could get my vehicle serviced there (I live in Bowling Green) if I didn’t want to drive to Glasgow. I called the Kia (BG) on a Saturday and couldn’t get anyone to answer the phone. I tried calling another day during my planning and was told by the receptionist that in order to schedule an appointment for an oil change, I would need my VIN number! I explained that I never needed that before and that I didn’t have that with me. I asked if most people kept their VIN number on them? She then tried to “explain” places where I could find it (not that I was asking for this information). I then stopped her and told her that I would just drive the 30 minutes to Glasgow where they have better customer service. I have actually worked in customer service and I am an elementary school teacher. The people who are working with the customers are very important! This single interaction makes me not want to go to the Don Franklin Kia, even though it is in the same town that I live. I would rather drive 30 minutes to Glasgow, where I am welcomed. They were so accommodating when scheduling my appointment and I love that Kendall and Debbie have been working there since I have been going. They are the Best!

Can’t beat 10/10

Courteous and friendly. Doug is always great

Service advisers are fantastic to deal with

Selling quality products and service is fast and reliable.

Prompt and abiding to our needs

Jacob was very helpful.

Super!

Friendly sales person