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Customer Testimonials
Eddie Gaskell was amazing to work with and because of him I will bring all of my future car maintenance needs to you all!
Staff is nice. Efficient
Easy to schedule visits. Back the warranties well
All of your team are exceptionally kind and helpful. I appreciate the Don Franklin family!!
Very professional and great products.
very accommodating on short notice appreciate that
Very responsive and friendly.
This was only our second regular service appointment in Glasgow, Ky. Both times we found the staff to be professional, friendly & courteous. They have a spacious, clean waiting area with snack machines and complimentary bottled water & Kurig coffee maker. The restrooms were immaculate
You take pride in providing excellence in every aspect of your business. You are dependable, have integrity and genuinely care about your customers. Thank you!
Good service and prompt, friendly customer service thanks!
Done a good job
Whitney Moon is a very good person to work with on vehicles
Intelligent,responsive and fair pricing
Great customer service. Car running great!
They really care about customers, the driven by family saying is spot on .
They were fast simple and easy to work with.
Our sales rep Nik was absolutely amazing! Everyone we talked to that day was amazing!
The staff at the Glasgow location are always so friendly and helpful! My last service was scheduled on a Saturday and Kendall let me knoopening soon and I could get my vehicle serviced there (I live in Bowling Green) if I didn’t want to drive to Glasgow. I called the Kia (BG) on a Saturday and couldn’t get anyone to answer the phone. I tried calling another day during my planning and was told by the receptionist that in order to schedule an appointment for an oil change, I would need my VIN number! I explained that I never needed that before and that I didn’t have that with me. I asked if most people kept their VIN number on them? She then tried to “explain” places where I could find it (not that I was asking for this information). I then stopped her and told her that I would just drive the 30 minutes to Glasgow where they have better customer service. I have actually worked in customer service and I am an elementary school teacher. The people who are working with the customers are very important! This single interaction makes me not want to go to the Don Franklin Kia, even though it is in the same town that I live. I would rather drive 30 minutes to Glasgow, where I am welcomed. They were so accommodating when scheduling my appointment and I love that Kendall and Debbie have been working there since I have been going. They are the Best!
Can’t beat 10/10
Courteous and friendly. Doug is always great
Service advisers are fantastic to deal with
Selling quality products and service is fast and reliable.
Prompt and abiding to our needs
Jacob was very helpful.
Super!
Friendly sales person
We have always been made to feel very welcome when we come in to Don Franklin. From buying a car to getting our car serviced, a very professional and welcoming staff.
Quick
Very nice and clean and do a great job of serving my Cadillac no complaints about anything your employees are doing a fantastic job thank you so very much Don Franklin and all your dealerships that I have done business with
Friendly and courteous personnel. My car drove much smoother and quieter after rotating tires. No waiting in line to get waited on. Very pleased with my experience.