Customer Testimonials
Auto-monitoring of my tank and service provides such a piece of mind when I am away during the heating season. Auto delivery and payment are highly preferred. 👍
They are of good quality and readily available.
You keep my tanks full. The only problem is I clear a path around the front of the house and your guy trudges through the deep snow around the back to fill the tanks. I've told at least one of them but it's not always the same guy. I feel bad for the guys that do it because it's quite difficult for them. If you could put a note on the order or something like that to use the cleared front walkway it would be so much easier for them.
The representative was very helpful. Now Service needs to follow up quickly.-Thanks
My rep Colleen Hackett was amazing!
Prompt service
Great service
auto refill and monthly pay program.
thank you for your prompt delivery
I have been a customer for 40 years and sorry you closed all local offices and hope the service will improve as you get get organized but right now it is very difficult to get help on phone or computer . Am looking forward to to things improving again thank you
You always fill my tank when needed. I don't have to call to have it filled. Thank you for your services.
good service
Dependable oil delivery on auto fill. Furnace cleaning was great. Gentleman listened to my telling him that I heard a clicking noise and he replaced a part during the furnace cleaning! He was very knowledgeable and I was very pleased. Thank you, Eileen Dockendorf
The delivery people are great, and I never run out of fuel.
Automatic delivery based on your remote level sensor is nice. We have had good service for 13 years now.
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Service Plan and Auto -delivery
My propane seems fairly priced, is delivered in a timely manner, and payment is easily made online.
Attention to reloading
Takes a little time to get to customer service but when you talk to someone they are very helpful. Technician are on time and do quality work.
I like your customer service, because it is local and every time I've called I have gotten a real live person who has helped me with my issue. I also appreciate the payment plan option as we are on a tight budget. One thing you could improve is allowing us to change our gallons year by year more easily. Right now there are a lot of hoops you have to jump through to do that. So I end up just keeping the same amount as the previous year even if I'm not using as much oil. Still, the oil that I purchased stays mine so I can always use it the following year...
friendly professional service with quick response time. I'm on autofill and auto pay which makes it easy to maintain my account is current and that i never run out of propane.
Highly Recommend!
Fast
Automatic refueling on time. Easy billing and payment
friendly customer servers and polite furnace servicemen
Many years purchasing oil and propane and having a service plan with Downeast Energy/Superior Plus Propane. The service representatives, service technicians and delivery personnel are all pleasant to work with as to why I continued to be a customer. Everyone I have met over the phone or in person over the years, are outstanding in customer service.
DM
Falmouth, Maine
I like the driver, Steve Burton. He’s the best. That is all.
I like your delivery schedule of oil. I also like having a service plan to cover emergencies.
The only thing I am not happy about is the billing. I prefer having all my services be local including the billing.
Service
I've had an account with Downeast Energy for over 20 years, and they are always the best!