Customer Testimonials
1. dependable delivery w/automatic payment
2. ease of contact by phone if needed and speak directly with a very nice and helpful person rather than automated response with multiple menus
3. Technicians top caliber - would like to express particular appreciation to Wally for responding one Christmas Eve when my burner stopped functioning. He called it just part of the job - I call it going the extra mile plus.
Sue Lane and Andrew Gardner are great……service and technical!
Great guys to deal with! Now your mark up on black iron pipe is insane, charging almost 4 times what I could have went and got it for is a bit much, but the installers were amazing!
Excellent and easy service.
Pre buy programs and automatic delivery makes managing fuel levels easy
You came to my son's aid quickly when he needed help due to a furnace not working. Not so happy about the fact that you are not pro-active in arranging to do an annual inspection of our furnace. Why does that have to be left to the customer to arrange or schedule? Why not contact the customer and set a date convenient to him/her for an annual inspection?
He was here on time and knew the problem immediately
Reliable, helpful, and they keep my tanks filled. I am very pleased with Downeast Energy.
Quick service
Excellent service and products. Excellent customer service. Excellent usable website. Phone customer service also Excellent with staff very friendly and knowledgeable.
Thank you!
I only use propane when I call to order they always come in a timely fashion.
Very timely and professional. The customer service is very attentive and responsive to any questions I had.
Quick response
Prompt
I have been a customer since 1975 and have been exceedingly pleased with the company thru all it changes. I have stayed a customer all these years due to the outstanding customer service.
Thanks for asking for my input.
Jeanne Hartford Wright
Prompt and easy to get a hold of
Very prompt service when setting my new propane tanks.
Very accommodating in helping me meet a deadline for a remodeling job that required their assistance
Someone always answers the phone when I call. Thank you.
I have been so pleased with the service and consistency of Down East/Superior Propane. They are much more responsive to my heating need and request for products than Dead River ever was. Totally wished Giroux Energy never sold to them, but I won out by getting the best company in the business Down East/Superior Propane!
Reliability & excellent customer service with individuals who listen well & problem solve.
Deliveries are always on time Office personnel are very friendly and helpful
always reliable
Prompt delivery, helpful office staff.
Friendly and great price
Great service
The people that work for downeast are very nice
Everything works very well. Thank you.
Reliable. Courteous.
Reliable fuel delivery and kind drivers