Customer Testimonials
The company is always quick to support, we ran into a situation over a weekend where our tank ran empty. Over use by some renters through off our expected auto delivery timing. The team sprung into action, weather, house temperature and time of night were all quickly assessed remotely. A truck was dispatched first thing Sunday morning, the tank was topped up and the driver even entered the home to reset all the systems and ensure the heat was functioning normally again. Can't appreciate this enough as I am 4 hrs away.
Then on Monday the dispatch called me to apologize on the calculation error, which frankly was no fault of the company. Class act.
Great customer service.
Always helped by very professional employees and especially Wanda in Windham. Thank you so much for everyone’s service. I feel very well cared for in my home for quite a few years with Downeast energy !!
that we are on automatic delivery and that we are paperless so can just pay bill on line
Automatic delivery is great. Not having to call is one less thing I have to remember to do.
Friendly employees and prompt service.
Great customer service whenever call
Timely deliveries.
Your delivery folks are always very kind and personable. I checked the fuel level and made a mental note to call for a delivery, but didn’t have to call because the next day propane was delivered. Your company does a great job timing when we need a delivery. Thank you!
I never have any concern about receiving my deliveries on time.
Prompt as needed delivery. Helpful customer service agents.
prompt propane delivery even in crummy weather
Delivery in timely manner.
Service and reliability. Thank you!
I like the tank monitoring capabilities that was installed on my propane tanks this past summer. But once my tanks got down to below 20%, it would have been nice to receive a notification to let me know that a delivery would occur within 24 hours. I turned down my heat and did use any hot water to conserve the propane, because I was not sure I would receive a delivery before the snowstorm. Other than that, I have been very happy with the service, competitive pricing and the ability to pay online.
I get reliable , regular fillups so don't have to worry about running out of oil
I like the portal
I like that I don’t have to worry about running out of propane. And the charge goes directly on my credit card. No worries when I travel. You take care of everything.
I have been with Downeast Energy for so many years. I can’t even remember, and they have always been so kind on the phone to answer any questions to explain anything to me and I so appreciate that the drivers that deliver the oil they couldn’t be nicer. I’m very very pleased with my Downeast Energy family Thank you very much.
You are right on the ball when I call for help or for filling out my tank. People are very friendly on the other end of the phone and very caring.
Great customer service.
Very great services first time ordering propane
Reliability
Efficiency and delivery.
I have had nothing but positive experiences with DownEast energy. I highly recommend them, their staff is knowledgeable, friendly and extremely helpful
We have been customers of Downeast Energy for over 30 years and very happy with the services we get. We are on automatic delivery, so they are aware when it is time to deliver and automatic payment is great.
Great service, always available and wonderful staff members, kind and polite.
Name removed Carlson
Poland, ME
On time easy to schedule
Prompt and fair
Good service!
Great service and always great to deal with.