Customer Testimonials
Your products: I'm warm when I need to be. Your service: Rapid and reliable.
Polite, professional, prompt, and punctual.
great svc., especially with svc. contract
the oil delivery always seems to come right on time!
delivery staff very friendly
We are plain-jane customers...we buy our propane with your prepay program and you deliver it ;-)
When we did have an issue smelling propane outside, your team was very quick to respond to correct the problem.
Would we recommend you? Absolutely
Downeast Energy has been very reliable. Even when others were complaining about issues, we had no disruption in our automatic delivery.
the service quality is excellent automatic refills are right on i do not have to worry about running out of fuel
We have used Downeast Energy for our propane heating needs for six years. Service has been reliable.
I never run out of propane!
Fast, friendly, informative service and people. It's so nice to speak with people.
We needed an emergency furnace service call and the tech that came was wonderful. He was.very thorough and kind. It was a great experience.
The reason your rating is not 10/10 is because the prompt payment discount is too insignificant to matter. If I pay the bill quickly and save less than $11 for a delivery totaling over $1100.00, that is pathetic.
Immediate assistance in an emergency.
SERVICE TECHNOCIAN WAS VERY KNOWLEDGEABLE AND COURTEOUS
Oil delivery is efficient and timely.
Consistent, friendly customer service
Reliable oil deliveries and competent and timely repairs when needed.
Qualified service technicians
TIMELY FILL UPS
Friendly customer service and delivery service, and prompt maintenance services. Thank you for your business.
We recognize that there were many complaints about your service over the winter. There was one time when we were very low on propane and were concerned. We heat with propane, have a propane stove, a fireplace as well as our generator being fueled by propane. We did get a delivery but it was a bit later than we felt comfortable with. We do believe that you have stepped up your service to make your customers feel more comfortable. We like how you have added the feature to your website to request delivery for monitored delivery customers. It was a tough winter in many respects and we think you have responded appropriately!
Automatic delivery
You are always reliable and competitively priced service is excellent, and, in emergencies, immediate . Service contracts have been reasonable, as is tank insurance.
If we weren't moving,, we would certainly renew.
The set price is a wonderful option so families can budget their money appropriately. Delivery personnel has always been accommodating and pleasant to talk with. Timing for delivery has also been very accurate this year.
Fast delivery, 30 days to make payment. Nice customer service! :)
Our delivery driver Bill was incredible. He took the time to fix our gauge and show us how to correct it if it gets stuck again. He also showed up first thing in the morning, as we were worried it was an emergency. Incredible service and a great man. Thank you!!!! Krista on the phone was also super kind and waived our emergency fee because it was a tank issue. We are so thankful!
Dependable
Nice customer service, very responsive when needing fuel delivery! Very quick to deliver! Best company I’ve had so far in Maine!!!
Ability to lock in s rate for oil pricing with annual contract. Servicing of furnace each year. Frienfly service
Excellent service, and products
All my life when ever I needed fuel,I would order it at half full until you stopped taking my calls to order. Now I am glad you monitor them and fill when needed.