Customer Testimonials
Automatic delivery based on your remote level sensor is nice. We have had good service for 13 years now.
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Service Plan and Auto -delivery
My propane seems fairly priced, is delivered in a timely manner, and payment is easily made online.
Attention to reloading
Takes a little time to get to customer service but when you talk to someone they are very helpful. Technician are on time and do quality work.
I like your customer service, because it is local and every time I've called I have gotten a real live person who has helped me with my issue. I also appreciate the payment plan option as we are on a tight budget. One thing you could improve is allowing us to change our gallons year by year more easily. Right now there are a lot of hoops you have to jump through to do that. So I end up just keeping the same amount as the previous year even if I'm not using as much oil. Still, the oil that I purchased stays mine so I can always use it the following year...
friendly professional service with quick response time. I'm on autofill and auto pay which makes it easy to maintain my account is current and that i never run out of propane.
Highly Recommend!
Fast
Automatic refueling on time. Easy billing and payment
friendly customer servers and polite furnace servicemen
Many years purchasing oil and propane and having a service plan with Downeast Energy/Superior Plus Propane. The service representatives, service technicians and delivery personnel are all pleasant to work with as to why I continued to be a customer. Everyone I have met over the phone or in person over the years, are outstanding in customer service.
DM
Falmouth, Maine
I like the driver, Steve Burton. He’s the best. That is all.
I like your delivery schedule of oil. I also like having a service plan to cover emergencies.
The only thing I am not happy about is the billing. I prefer having all my services be local including the billing.
Service
Great service and always great to deal with.
The company is always quick to support, we ran into a situation over a weekend where our tank ran empty. Over use by some renters through off our expected auto delivery timing. The team sprung into action, weather, house temperature and time of night were all quickly assessed remotely. A truck was dispatched first thing Sunday morning, the tank was topped up and the driver even entered the home to reset all the systems and ensure the heat was functioning normally again. Can't appreciate this enough as I am 4 hrs away.
Then on Monday the dispatch called me to apologize on the calculation error, which frankly was no fault of the company. Class act.
Great customer service.
Always helped by very professional employees and especially Wanda in Windham. Thank you so much for everyone’s service. I feel very well cared for in my home for quite a few years with Downeast energy !!
that we are on automatic delivery and that we are paperless so can just pay bill on line
Automatic delivery is great. Not having to call is one less thing I have to remember to do.
Friendly employees and prompt service.
Great customer service whenever call
Timely deliveries.
Your delivery folks are always very kind and personable. I checked the fuel level and made a mental note to call for a delivery, but didn’t have to call because the next day propane was delivered. Your company does a great job timing when we need a delivery. Thank you!
I never have any concern about receiving my deliveries on time.
Prompt as needed delivery. Helpful customer service agents.
prompt propane delivery even in crummy weather
Delivery in timely manner.
Service and reliability. Thank you!
The delivery people are great, and I never run out of fuel.