Member Testimonials
It starts with the people. The staff is great. The front desk staff is professional and friendly. My trainer Paola Molluso is the best. She is developing a workout routine tailored to me individually. She has the expertise and is also very professional and friendly. I look forward to working with her. Of course, the gym is clean and there is a vast variety of equipment that is in working order. Glad to see that FF is expanding. Thanks.
My happy place!
Excellent staff and equipment
Decent selection of classes, new equipment great staff and the gym is kept clean.
The gym is big, has everything you need as far as weights, equipment, cardio, lots of space, never feels super crowded but there are alot of members. Most importantly not too many members sitting on a machine surfing on their cell phones. Clean environment and now some new renovations to make an even better gym. The management does a great job. I recommend some new bars upstairs for the cable machines. Great juice bar and Kevin does a great job greeting members.
The gym is very well maintained and has lots of equipments.
The place is huge so there are plenty of machines and equipment. The personal trainers are great too.
Variety of classes and cleanliness.
Facility is clean and well managed. Equipment and facilities are maintained as well.
The Facility is always clean and neat. Great equipment that is well maintained.
Nanci, Jeanette , and Cindy are always so polite and courteous to the members. Awesome staff that cares about their members.
Loving the expansion projects as well as management really trying to stay on top of members requests such as cleanliness, more equipment and staying on top of the locker rooms such as sauna rules etc. Keep up the great work.
Professional, knowledgeable and friendly staff. Clean well maintained facilities. Accepts my Health Insurance Urban Active senior citizen membership.
Great staff and the gym is very roomy and great options of machines to use
Great classes, friendly staff, clean facility!!4 stars
Excellent gym facility
Gym is small, atmosphere friendly
The number of fitness equipment and the availability of fitness equipment. Also the large space of the facility is a plus.
10/10
Convenient and good equipment.
Excellent service. Thank uou
My favorite part about Fitness Factory in Rockaway is that when my boyfriend swipes in at the front desk, the screen will have a notice saying “Re-Rack your weights” under his name and picture every time. Then throughout our workout I get to giggle next to him and point out AT LEAST 7 other people, every single workout session, that don’t re-rack their weights either and get away with it. It makes him mad but like, he did it to himself which is why I give this place a 10!!! There was another time we were using a machine that already had two 45lbs weights on BOTH sides and my boyfriend added one extra 45lbs weight on each side. He proceeded his workout, finished, wiped the machine down, tried to walk away, and then the trainer caught him not re-racking and asked him very professionally and politely to re-rack the weights. I told boyfriend to ask the trainer if he wanted us to re-rack the weights that we added, leaving it the way we found it, or should we put all of them away. Basically to indicate that it wasn’t just him that didn’t re-rack. My boyfriend instead bit his tongue and rightfully put his and all the other weights away and I got to watch him be extra grumpy for the rest of the workout. Still to this day, it says “Re-Rack your weights” during his swipe in and it’s been months. What’s really funny is normally he’s one of the very few that re-racks and wipes down the machine after his use, but he got caught once and now he’s marked publicly and I’m loving it. I love fitness factory, it’s my favorite place and the front desk employees are awesome. Thank you Fitness Factory for always making our workout sessions beyond memorable!
Machine selection and space planning.
staff, classes, Kristen!
Best gym
Three Floors for Beginner, Intermediate, and Veterans. Plenty of Floor Space and the Air is Always Circulating on every floor. There's a Protein Shake Bar on the First Floor to help you make those gains as soon as possible. The first Thirty Minutes after a Workout are when your body absorbs the most protein, carbs, vitamins, minerals, and nutrients. Basically, You See That Pump !? You are going to retain that size, if you remember to take your protein shake within the first minutes of completing your Entire Workout. The Gym Rocks, Bro !
The employees
Not overcrowded
The equipment and staff are great!
Very clean and bright with all the windows, never have to wait for a machine. Equipment is all in
new. Two floors, lower level, huge with many free weight equipment.
A lot of varied classes.
I would like more low impact classes.
Staff is great, very friendly and helpful.
Many trainers.
I recommend this gym to everyone.
Very clean, all equipment is new and a lot to choose from. The turf area is huge. Staff is friendly, ample spacing between equipment