Customer Testimonials
Always on time and great service. We always recommend to our family and friends.
As always my technician knowledgeable, very detailed and friendly, he comes prepared.
Thank you
Flexibility in scheduling. Ease of booking.
Our services from Northwest have always been superb!!! The technicians are hardworking.
Everyone is nice. Will is great and gives attention to the details. He listens to our concerns as well. The office needs to be better in communicating when they are sending someone . We have a fence now and our gates are locked from the inside. We need to be here when the technician comes out.
Technician is very thorough and friendly
The technicians are always professional and the treatments are effective
Thorough and timely.
everything is fine
The technician, Jason, was professional, knowledgeable and provided through service.
I have used this company for at least 20 years and I have never been disappointed with their service. I highly recommend them!
Good service with professional people
I don't have insects.
I appreciate that you responded so promptly to my complaint
Jason is always professional and thorough
The tech is thorough, nice and helpful. They are willing to send someone out anytime we need them besides our scheduled visits.
Our service tech is responsive, listens to our concerns, and works to help keep our property free of unwanted pests.
What a great service! They ask you about what’s going on in your home. And the outside what insects have I seen . after telling them . They let me know what treatment would best fit my needs .and how long it would take to possibly get things under control .not only that the friendliness and understanding of the professional. Who does the treatment. Let me know if I see anything in between that they would be happy to return. And do additional treatments . I like to thank Brad, who always is professional and solves our problems.
We love how professional and friendly Alex is. He comes in and takes us seriously, checks our home, and gives us great advice on what to do. He has been our person for about 3 years now and we have always been satisfied with his work and his customer service! If he ever had to do a different route, I think we'd find a new company. Or move lol. It's clear he is very knowledable and passionate about his job. We never have any problems with your product around our pets, and my fear of roaches decreases substantially when I know Alex is coming. And because we always take his advice, we haven't had any infestations or other bug problems. You have an amazing employee in Alex!
Alex is reliable and efficient every time! He helped to rid us of the last of the German roaches that survived the move from our last place and is quick to stop by if we find any pests between services.
They come to door to announce their arrival and state their work.
Technicians are very knowledgeable about issues and how to resolve. Customer service/office support are very proactive to address concerns/schedule services, etc.
Raul was amazing and so thorough!
The office staff was very kind and respectful when working with my hearing disabilities The technicians Drew and Tristan, that came out answered all of my questions and very pleasant. They made sure that I understood exactly what was happening and what the next steps were going to be to protect our home.
Keric was extremely nice, knowledgeable and accommodating.
Always professional and courteous. Appreciate you all!
Just appreciate the thoroughness in the treatments, as well as the great communication.
Always on time and courteous. They answer all questions and take care of any concerns I may have. Being with NW for many years and still please with their service.
Professional
My technician Andrew is so knowledgeable, hard working and good natured. Past techs have been great too. I like the type of people NW hires. I’m happy with the services although sometimes it’s difficult to get rid of mosquitoes and ants on the first pass.