Customer Testimonials
Been a client for 7+ years. Staff are always responsive. Fuel delivered in a timely manner.
I am writing to express my appreciation for the excellent service and competitive pricing I have received over the past 23 years. I truly value the continued support and quality of service your team has provided throughout this time.
Thank you for your dedication.
I love that I never have to worry about running out of fuel.
never had a problem getting an oil delivery on time thanks
Your customer service department was very responsive when I called recently. They had someone at my house within about an hour of the call in spite of how backed up your staff was. The person who came to fill the tank showed me how to check the meter and relit the pilot. Very happy with the service.
Timely delivery, easy to communicate with, professional service.
I like the fact that our usage is monitored so you know when to come and deliver more propane.
The pricing and service.
Reliability
You reliably deliver our propane
I was so happy that you guys were willing to do a delivery that I was not sure I needed! I had someone come out to check my tanks a month before. Apparently, the floaters balls got stuck with the temps we had. But still feeling unsure they did a 20-gallon delivery for me. Which confirmed that my tanks were indeed okay. What a relief for me. BEST!!!! Gas company I have had so far. So happy with them!! Anybody out there not happy with yours.... try them!!
Mary D.
Delivery is always on time and we are able to pay ahead for the year! And the delivery drivers are very nice to talk with while they are pumping in the oil!
Timely deliveries over the past 29 years. Excellent technical service whether it be annual service or rare emergency calls.
Prompt delivery
I like the ability to see tank level online and that refill is scheduled at 30%.
Product is great. Service is outstanding
heating oil
Service and price
Friendly people. However, I don’t like being “billed” for my oil delivery, when I leave a check on the door for the driver. (As instructed).
Regular delivery, straightforward billing. Great customer service. Far better than Amerigas!
Notifications on delivery and payment.
Very nice professional person I spoke with to answer all my questions. Very reliable company to do business with.
Excellent service never had a problem with the product.
Service was quick and efficient. I had a scheduled service window of 2-4 pm and the tech called/arrived very shortly after 2 so there was minimal waiting involved. He diagnosed and fixed the issue on my newer Whirlpool washer unit very quickly and it works like a charm now. I will use Downeast Energy again for any appliance issues in the future.
Fair prices, automatic monitored delivery, respectful delivery people.
Very prompt
You’ve always been quick to respond to my phone call requesting a fuel oil delivery. Specifically, your delivery truck arrived with oil within 90 minutes of my call when I discovered my tank was empty last month! And your customer service reps I’ve spoken to on the phone are very professional and helpful. Thank you!
It's all about customer service and they do a great job. They deserve a lot of thanks from all their customers.
Service is very good. I’ve been a customer since 1999
Fast reliable service