Customer Testimonials
You don’t stay with a business for as long as I have if you have issues. Never ever have had a problem. Would recommend definitely.
They monitor usage, delivery and leave bill , office staff friendly and helpful in the office when I pay the bill.
Perfect
Prompt
Every person has been polite, professional and the service is great.
Melanie at Wadesboro office is absolutely amazing. Terry that delivered my gas was friendly and said he would do my deliveries. I have been a longtime customer of the Wadesboro office and I absolutely cannot say enough about Melanie’s customer service. She takes excellent care of her customers and we have never ran out of gas.
Loved the courtesy of every person I came in contact with. All were knowledgeable and took the time to explain any questions.
Fast, reliable service. Customer care representatives are available when needed. Pay bills online.
The BEST customer service EVER, from EVERYONE I have came in contact with. Great Job Guys
Being a customer is a pleasure. Ordering is easy, the website and account information is user-friendly, and billing is accurate. Glad to be served by GAS Incorporated.
Promptness whenever I call or need something.
All good.
Great service
They have good service. I have a budget plan with them. They quickly notify me when gas delivery was completed.
The delivery went very well
You make sure the gas is always here for us
Very good customer service.
You don’t have to call for a delivery, they keep up with that part of it.
Have served me very well for many years
I liked the explanation I got for when my tank would be filled. and it was filled within the time interval given in the explanation.
One improvement you might add is a notification, by text or email, when a ticket is generated for a delivery and when a truck is assigned to it. This would follow the delivery tracking that is almost universal now with online purchases.
I suspect you can buy an online service to do this vs. building it inhouse. All you would need to do is interface your internal delivery system to the service.
Or you could offer the tracking info on your site.
Many customers would appreciate this additional info.
There is a plumbing service in asheville that will give you tracking of the tech to your door similar to what amazon does when it is doing the last mile of 'out for delivery'. If the plumbers can do, surely Superior can do it :)
Great customer service!
Great service
Delivery man, Cody, was great at communicating with me to coordinate delivery and the propane prices are good too.
I have been with Freeman Gas/ Superior since 1997.
Any problems I have had were taken care of quickly. 🙂
We haven’t had any issues with Freeman Gas. If we felt we needed gas before our scheduled delivery they responded favorably and got to us sooner.
The prompt attention given to your customers!
Easy to use and delivery/tank top up is automated so no issue on potentially running low.
Very reliable, very professional. When I need their service, they’re there right away.
Reliable service. Professional staff. Competitive pricing.
The good people who work for you