Customer Testimonials
Quick response using online app
Jason is always friendly and very knowledgeable about our gas products. The gas delivery man is friendly and helpful with getting appointments set up.
Now,about the office in Lugoff - I give a score of 1! You have closed the office to walk in people! Also they don’t answer the phone calls. I tried for 3 days to get through to set up an appointment to work on our gas logs. The web site wouldn’t let me log in either! Please open that office back up!
Very responsive with my gas needs
Prompt and courtesy
Excellent service and quick response to an empty propane tank. On a Sunday ~
Dependable service with good staff.
Very good, timely service
very delivery, very helpful safety inspector
I call and they deliver asap thank you
The man that came out to check and fill my tank was very professional,kind, explained what he did and let me know the gauge was reading correctly. Very helpful on short notice.
The customer service
Everything except where my delivery bills are left! LOL! The first time it was left on the windshield of a guest's car and blew off in the driveway where it was thankfully found! This time it was left on the front porch step where it could have been blown off and I would not have noticed it! Otherwise your service is great! if possible from now on, could the bill be left hanging on my front door knob?
:-)
I like the fast response to my needs and the willingness to help me with my gas needs.
Great customer service. Delivery is prompt.
User friendly website and excellent service
Promp and Courteous Service!!!
Fast service. Good employees
I like the stay fill program
N/A
Great service. Friendly staff.
Excellent service - always! A company that is always a pleasure to do business with.
Great service!!!
Have been pleased with the service at the home as well as the office.
Service has been good but the new scheduling method is confusing! I received 3-4 texts this last time, each one with a new delivery date and no communication as to why the first 2-3 scheduled deliveries were delayed.
Never have to worry about anything. Tank is filled regularly and their monthly auto billing makes everything so easy!
Easy to work with you - can call and schedule gas delivery easily.
That when you run out of gas all the way, even if it’s Sunday, they’ll come up and fill your tank
The technician that came to service our fireplace was wonderful . He was very thorough and explained a great deal about preventative maintenance. If we were told this when it was installed, maybe we wouldn’t have had this issue.
The frustrating part was getting the service scheduled. It wasn’t until my husband went into the office that someone actually did something to help us get it scheduled. calling customer service and being on hold for 12 minutes is pretty lousy service. Needless to say since superior has bought FREEMAN gas. Customer service has gone out the window.
The people who work there are very nice to speak with
Very convenient, always on top of providing service