- Phone: (859) 263-5020
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Customer Testimonials
I received prompt, professional, and courteous service during my recent purchase of a 2023 Hyundai Elantra.
I am satisfied with the oil change and multipoint inspection service I received. The wait times and cost of service were reasonable and I would definitely return to Don Franklin Auto for future service.
Very good, did not pressure me
Friendly
Convenience, friendliness, and competency in doing work on vehicle.
The products are good. Employees personable, polite and responsive.
Service was completed at time scheduled and short wait
Excellent customer service. Ease of scheduling an appointment.
All around an easy to navigate experience.
Friendly, well organized
Reputation for speedily handling warranty issues.
Liked our salesperson, Jeff York & the manager that was on duty at the time of purchase. No pressure, normal people.
Had a wonderful buying experience. Called to get a car moved from Somerset to Lexington and it was so smooth and painless. Ended up buying that unit. Was a very good experience start to Finish.
Great salesmen and service
Great customer service!!!
The staff of Don Franklin always have a customer first attitude. I have purchased several vehicles and recommended a few friends to visit and do business with them. The product is available elsewhere, but the great employees are only in one place!
Leanna Wilson was great to work with
The service department is fine
The sales from CJ was top of the line!!! I am in love with my new vehicle and I do t think I would’ve spent time looking at it if it weren’t for CJ.
Excellent service
Fast friendly service. Attentive and engaged. Answered all questions.
They do a great job in the service area and they treat me like my baby matters and not like it’s just another car. And Kristina is amazing! I always reach out to her directly to schedule appointments. She always treats me with respect and does her best to get me in ASAP. I’m sure she does that with everyone, but it’s nice to feel special.
From start to finish the process was very professional and easy.
The best part of my experience was the salesman. He was kind, curiosity, and he helped me buy a car, as not to try to sell me one. Cuiddos to him. I am very pleased. Thank you Drew!
It was easy to schedule an appointment. Service was completed in a reasonable amount of time. Very friendly service department.
Fast and reliable service
Courteous and friendly
Service is Great and never a long wait at all!
I have always had the best customer service from the staff. They do great work.
Quick service