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Customer Testimonials
Service was quick and efficient.
Staff is friendly and very helpful.
Service was great but I was disappointed that my car wasn't cleaned, however I guess it was for the best since my husband wasn't feeling well.
Maintenance and warranty. Ease of appointment
Everyone I came in contact with was courteous and friendly. From the moment I drove onto the lot and got a wave on Tuesday right up until my car was delivered on Thursday morning I could not have received better treatment. Collin is certainly a valuable asset. I was very impressed with his knowledge and his willingness to do all that he could to give me exactly the vehicle I was looking for. Even though the Elantra was not there he did not hesitate to tell me that he could have it there the next day. The whole experience from start to finish was effortless. What a great group to interact with. I would definitely recommend this dealership to anyone looking to purchase a vehicle in a positive customer centered environment. Kudos to all!
This recall was my first experience but they were prompt and very nice
Very helpful staff
Very Professional and friendly staff. The willingness to answer your Questions and help you anyway they can
Sales process, service dept.
Convenience of scheduling and the indoor service drive thru where you drop off the vehicle and walk in where you can wait.
Everything was fixed in a timely manner.
Very knowledgeable and courteous staff. Love the Genesis car
Easy to deal with and did great job in timely manner
Great group of kind, courteous people in the service department.
They communicate
Bought Hyundai Palisade. Very satisfied with purchase.
Great location. State of the art facilities and the most customer-focused staff in the business.
They were very accommodating!
Great service and fast
Hyundais are very reliable.
Very professional and knowledgeable staff
Professional service writers and quick in/out service.
The expertise & quality of work that was performed on my Hyundai Palisade was top notch. I feel confident in taking my vehicle back in the future. They were honest about what needed to be fixed & performed the repair with accuracy and efficiently.
Service tech and support was professional and courteous
Everyone you come in contact with at this place are very friendly and professional. For the last 4 years I’ve had the pleasure of doing business with this organization and not once have I been disappointed
Always great service. Explains everything they have done as well as what needs to be done.
Quality workmanship and excellent customer service. Alexis Holland is without question the best service representative I’ve ever had the opportunity to work with.
This is my second Hyundai purchase from Don Franklin in Lexington. The cars and the service are outstanding.
The Hyundai Service department went above and beyond to repair my vehicle. Alexis Holland made sure everything was repaired correctly the first time. Once getting my vehicle back it’s like driving a new vehicle.
Friendly people
Good quick service