Customer Testimonials

Excellent customer service. Took care of our concerns and the agent went above and beyond to help us out.

Friendly and helpful sales staff

I loved the car I test-drove. However, I loved the service even more. Jamal is a wonderful person; we engaged in a really deep conversation and shared a lot with each other in that short ride time. If I do end up needing to buy a new car, I will absolutely return to him. Thank you.

This place is wonderful! They go above and beyond to take care of their customers.

Easy going, fast, amazing service

Everyone has been amazing. Would highly recommend.

Friendly, easy to work with.

Friendly, informative service

Dave Sharpe was an excellent salesperson. Knowledgeable and efficient without being pushy. My dad was even singing his praises (and that’s rare for him).

Friendly, helpful, and knowledgeable employees.

Very good service and so friendly.

The Sales Professional was awesome to work with.

Good product in 2017 and good service since.Ken

Everything was perfect. Thank you.

that was the easiest car buying I hve ever done. Even considering I drove over 100 miles to buy the car.

Sales rep: Kannon

Great people, helpful, friendly and knowledgeable! !
Thank you!
Liz W . & Jim B.

I like the ease and efficiency. I was given options for my appointment-she went of the way to assist me. I had a great appointment-I was told the time and he went over what they did with my car. I really recommend your services!

Wonderful customer service.

Yes Jeff York made our car purchasing very easy was very helpful in every way we give a 10 because he followed through with all that needed to be done I called and they connected me with Jeff I was wanting a Hyundai Palisade Calligraphy 2024 White with silver trim he had one in Somerset said he could have it up in Lexington by 4:30 pm if we were interested we put a deposit down and came the next day at 1:00pm and made the purchase Jeff helped us in every way Thank you Jeff York

Efficient, thorough and professional service.

The customer service was first class. My buying experience at Don Franklin was very smooth and friendly!

Amazing service the Ty Cobb aka..Homerunhitter was great it explaining to me how things work and about my car as I am a new frist time car owner..

Helpful decision making, etc.

Patience in explaining details of car. No pressure in sale of vehicle.

We loved how knowledgeable and responsive the service was, and we are very pleased with the aesthetic and features of the truck.

Josiah and Ty provided excellent customer service and addressed all of our questions and concerns. Ty even stayed after hours to give us an overview on how the car we purchased works. In summary, we are very pleased with the service we received.

Ease of scheduling an appointment, prompt and friendly customer service, SUV taken and parked when I arrived early in the day of appointment and confirmed late pick-up after work, service was done professionally, brought my vehicle up to the door when I arrived to pick it up.

Prompt professional family oriented

I like the friendly and sincere greeting and the knowledgeable responses of the intake people. I like that there are male and female highly qualified reps who can provide the best care for me and my car! And~ we both drive Santa Fes and we have had 5 Hyundai.