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Customer Testimonials
Everything
Service department does a great job & always super nice
Quick response to issues.
Check in was fast and efficient. I was satisfied with all aspects of service appointment and car loaner. The only thing that needs to be addressed is the continued flickering issue with my 2024 Genesis G80 "instrument display" light/screen behind steering wheel. Genesis was recognizing this as a reported issue at last service, but nothing has been revealed from company about this yet. I am having to do my own research and not coming up with anything. Very frustrating.
I receive EXCELLENT service every time I call or come in. Alexis is always quick with solutions, appointments or whatever is appropriate for my current situation.
Everyone I have encountered at Don Franklin shares this commitment to excellence!
Service was awesome, professional.
Professional employees
Reliability, performance, warranty, styling
They service is excellent. Everyone is courteous and friendly. They work diligently to get whatever service I need quickly and efficiently.
Always friendly
Nice and friendly associates
Collin was very helpful and friendly and a good communicator. Zach was also friendly, helpful, and nice to my kids. Definitely went above and beyond to make it a smooth process
Super customer service and friendly salespeople.
Great first time visit to the service department! Very helpful!
Super friendly staff and absolutely loved the cars and snacks!!
Very friendly and attentive staff. They were quick and efficient in their job. Stayed past their closing time to ensure the deal was complete and we were happy with the outcome. Overall one of if not the best experience I have had when going to buy a vehicle.
Staff is very nice and helpful. Highly recommend the service department.
Nice cars, very nice people. Was good talking to Mr. Bond. Got what we wanted at a price we can live with. My Daughter is very happy with her Elantra.
Love the friendliness! Leanna is always so helpful
Salesman was great and I enjoyed the cars I drove. Plan to drive 6 more vehicles before making my decision.
Very insightful in explaining things, attentive to your needs and willingness to listen to every concern with out making you feel they are disinterested
Everything seemed fine other than the 8000 mile oil change. 6000 would have been better. Just seems a long time without changing. I’ve seen motors go down because of it. I ask to see if I could get and oil change while I was there. She said she do it but Don Franklin wouldn’t pay for another one until 16 thousand miles.
Great customer service!
Love the new service facilities and the advisors are Excellent. We highly recommend don Franklin Hyundai on Richmond road.
The staff is very helpful and friendly. Clean new facility. The warranty program. This in service is always so helpful!
I love my hybrid!
The quality and safety ratings
It was great experience working with you all. Definitely remember you all for my next adventure.
Easy to work with.
Darrel Bond worked nonstop to get our deal done.