- Phone: (859) 263-5020
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Customer Testimonials
Sales associates, Chad and Michael from the Don Franklin, Richmond Road Lexington Ky., were professional, courteous and easy to work with!
Thank you for your service
Dana
everyone was spot on great as always.
You do what you say you are going to do, and I can absolutely depend on that!
Good customer service at the service department
Service is excellent. Scheduling is easy.
Chad Givens was extremely friendly, got me approved . Had me in and out in no time . Everyone in there was nice. They do everything they can to meet your standards and make sure you are happy . I will definitely be telling all my family and friends about this place and this will be the ONLY place I buy my future vehicles from . They certainly exceeded my expectations! Very well pleased !
The quality of work done by the technicians and the warm greeting extended by service personnel
Kanon was fantastic. We knew what we wanted and needed and he made it happen. Can’t wait for the car to arrive! Thank you guys so much!
Kelvin was awesome. He got us into a car we loved and got the perfect deal for us.
Ty was so helpful and kind when I was trading in my car. He got it done very quickly and I love my new car!
Easy to schedule service and very courteous employees!
This was the easiest process I’ve ever gone through buying a car. From choosing our vehicle over the phone to seeing it in person and actually buying, the process was so quick and smooth. Sometimes the finance portion of buying a car takes so long and you feel so pressured to buy into all these other things that it’s something to dread, but it was very quick and painless and Don Franklin!
This is my 4th purchase from Don Franklin. Ty Cobb and Shannon Jones are the best!
Quick and friendly, very organized and professional!
Great selection with no pressure to purchase immediately, This is our 4th purchase from Don Franklin and we have sent several others to the dealership as well. We worked with Ty Cobb and Shannon Jones who made the car purchase experience very easy.
We love our Hyundai. Sales people are nice if you know your stuff you will have a pleasant experience. Reasonable trade in price.
I liked everything they did for us this week. Got us into a XRT Santa Fe for the same price as another dealer was trying to get a SEL for. This was our 4th Hyundai from them and will continue to come back.
We like the salesman, Ty Cobb. He’s long on patience with us, considering we keep changing oir minds about what we want. He’s a good guy!
Very quick service. Thanks for the car wash! We did not expect that.
Gary & Jo
It's easy to make an appointment online, and the service people I've talked with are really nice and helpful.
Service was great
Repair was made as promised!! In and out in less than 45 mins. 1/2 the time I was expecting
The whole team I dealt with was absolutely amazing. Michael however, was exceptionally phenomenal. I’ve never experienced service like I did here.
no complaints - have always had good service in the past and will continue to utilize Don Franklin as needed in the future.
Misty Roberts, once again goes above and beyond. I have purchased 4 cars from her and now my nephew joins the group! If you want someone that will go to bat for you, go see Misty Roberts!!
Very friendly, helpful staff. They had exactly what we were looking for.
Friendly service great warranty
They have some great associates. Dawn Dotson was wonderful. Very friendly and knowledgeable. Even got me hooked up with an insurance agent saving me $75 a month. Would definitely recommend her to anyone looking to purchase a new ride. She is very straightforward.
Incredibly friendly and helpful staff that listen to what you want and need!
Very quick and good service.