Customer Testimonials

Accommodating for both car servicing. Do recommend washing Genesis prior to return

knowledgeable, friendly, willing to help

Courteous service department.

Very professional, very prompt and not pushy!

Very interested in dealing with customers.. good interest

Friendliness and helpfulness of staff.

Justin was very knowledgeable and no pressure. He found the right car for me and delivered it. I am very happy with my Hyundai Santa Fe Caligraphy.

Dawn was amazing! The entire staff was very professional and easy to work with!

Lots to choose from

The Salesperson, we have a great relationship, I have dealt with him for some years now.

Kannon Bennett was my salesperson. He was awesome! Very knowledgeable and personable!

Service personnel were outstanding and it was an easy process when I originally purchased my vehicle from Don Franklin Hyundai.

Safety features of the car + people are easy to work with.

Kelvin Lucas is very knowledable of the Hyundai products.

The ease of purchasing a vehicle. Informative salesperson who is friendly and follows up to make sure all is well. Excellent customer service.

Service has been first class

Great service and friendly atmosphere

Customer service was excellent! Better than we have received elsewhere.

My sales person, Jeff York, was friendly and very professional. He listened to my description of the car I was looking for and found me a similar one. The process of completing the trade in and purchasing of another vehicle was the shortest I have ever had . That indicates to me that the business team at this dealership is trained to be efficient and not waste time. I have already recommended this dealership and Jeff York to others . I will buy another vehicle from them in the future if we need another one.

I think I made an excellent choice in buying my new Hyundai Sonota from you.

Jamal was absolutely wonderful to work with! Great personality and professional. He made the buying process simple and went quickly!

Love my Santa Fe.

Just always good and friendly service.

Bought the car for my teenage daughter. She had to drive from Richmond to the dealership in Lexington to get the car serviced. She said the whole experience was easy getting signed in and checked out. Thanks for making the experience for someone not used to dealing with having a vehicle serviced go very smoothly.

Everyone was very nice and helpful and willing to explain and answer all questions.

Very quick with determining issues, and communicating solutions. Work performed in a timely manner. Very helpful and friendly staff.

I bought a Hyundai Kona recently. The sales person, Mike, helped me find a Kona with the right features and options that I was looking for. He listened to me and answered my questions I had when comparing different packages. He helped me find a car that I really love.

What influenced my purchase was the 500k miles powertrain warranty. Even for pre-owned vehicles. Caveat being that the car has to be serviced at any Don Franklin dealership. Which fortunately are near me.

I also purchased an extended warranty for 100k miles for a reasonable price. Which is surprisingly pretty good. If any mechanical or electrical issues come up, I would pay a small fee to get it fixed. No more expensive trips to the mechanic.

Dawn was amazing! The entire staff was very polite and friendly and created a great atmosphere!

Great people, very friendly!

Oil change

My service was excellent, my service agent Mr. Ron always look out for me.. he makes sure my car is taken care of I never have to call an ask questions he’s upfront with me when I drop it off.. I wouldn’t take my car any other place..