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Customer Testimonials
Everyone was polite service was done quickly
Helped people get a car
Everything! Everybody is super friendly! Brandon Record was amazing, got me in the vehicle I wanted!
No comment
The salesman was extremely knowledgeable, friendly and helpful! We love our car!
The dealership had the vehicle that we were in the market for and salesman Charles right was personable and easy to work with!
The dealership had the vehicle we were in the market for and salesman Charles Wright was personable and easy to work with!
I was taken care of very quickly and treated absolutely wonderful. Great Service experience.
Been doing business there for over 6 years great people
Everything
As always, they did a great job. Service was quick, done right, and they kept in touch with me while it was going on.
Very kind and honest people they treat everyone like family great people
very nice car, concerned about getting my momma in a car,
It was very nice and quick didn't take long
Top notch service and great customer service will help you anyway they can
The whole process was as smooth as possible. Best car deal I have ever done! Best customer service. I will tell everyone I know how quick and easy everything was and send them to Don Franklin Kia in Somerset. Thank you for my new car and your wonderful customer service! Excellence at its finest!
Friendly staff
We love the sales team and the service team. We will only go to and shop at Dons for all of our needs
Quick, friendly services, goes above and beyond to sure you are taken care of!
Friendly and helpful
We love our KIA carnival EX very comfortable very good gas mileage (30 mpg) on trips very responsive. Just love it.😊
fast, and helpful
Product is as described.
The service team was very friendly helpful and they got my car in and out very quickly
Great service!!! Friendly customer service
Stan was knowledgeable and eager to help.Overall good experience there at both showrooms
I have the utmost confidence in the Don Franklin KIA service department! They are so kind and always helpful whatever my situation may be!
Very friendly customer service very thorough inspection and oil change. Free wash
Charles wright was very attentive and understanding of what I wanted in a car. Was very quick as I need a car asap and had work shortly after
Friendly staff who always goes above and beyond. I didn’t know this dealership was here until after I purchased my Kia in Lexington. The first issue I had I was disappointed in the response from the service department in Lexington, so I called Pikeville. I was disappointed in the fact that they could schedule me for an oil change immediately, but an issue with a light coming on would be a month before they could get me in. I had a friend recommend Don Franklin Kia in Somerset. Danis Combs made me feel like they understood my concerns and quickly resolved the issue. This instantly became my regular location to service my Kia. My recent visit here was as pleasant as the last. The issue was more complex, but the service department provided above and beyond. I highly recommend you advise other stores to learn from this crew. ⭐️⭐️⭐️⭐️⭐️