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Customer Testimonials
Dependable equipment and professional services
Great service
everyone is nice and the service is quick
It’s usually quick and I like your service department.
I liked,
The fact that I was able to start out online connecting with Vanessa. She answered all the questions I had. She set up an appointment to come in for a test drive. Jordan Bernard meet us on the showroom floor. He took us out for the test drive. We love the vehicle. Started the negotiation on the price. All went very well with the negotiating it went very smoothly. Worked out our payment. We spoke with the financial person and i'm sorry I can't remember his name. I have never bought a car that went so smoothly, no pressure. We got to the dealership at 2:30 and walked out the door at 4, not a whole day's worth of going back-and-forth. As we were waiting, one of your cleaning ladies was cleaning and she was the nicest lady. My husband initiated talking to her. I want you to know that even your cleaning staff is very friendly. I would highly recommend your dealership.It was the greatest experience i've ever had buying a vehicle and we have bought many vehicles. We are
so happy with our Chevrolet Equinox
Sincerely,
Mark and Maureen Branham
Outstanding customer service by Justin!! His courteous and professional demeanor was much appreciated!! He is a true asset to The Don Franklin Team!!
Good service
Nice friendly people clean waiting area
Friendly service personnel. Justin is super nice and always brings the car up for my wife (has difficulty walking). I appreciate that.
Your service advisor Bennie has always done well. He’s knowledgeable. And doesn’t try to take advantage of his customers. I continue coming back to the service department and I’ll continue buying cars from Don Franklin. This GMC Arcadia is my seventh vehicle in eight years. I can trust Bennie for straightforward and honest advice when it comes to my service.
Thank you
Tommy, B. Wiley
I bought many vehicles off Franklin's and have always been pleased with the service
The staff is very friendly and I appreciate the comfortable waiting area as I’m an hour away and usually wait for my car to be serviced.
Knowledgeable and efficient staff.
Trust and Quality
Promp and very courteous, could not expect any better service. Excellent
Friendly staff and quality work
Grady kreuger is top notch!
Fast affordable service
Very good
Quick , organized, and reasonably priced services , which makes for a pleasant experience.
Fast , courteous people and great service throughout
The service team is always helpful and very friendly. I appreciate the correspondence I receive before, during, and after my service checks.
Staff is always polite.
How they treat their customers
Exceptional customer service with qualified service technicinas at competitive pricing.
The employees were helpful and kind
Kind and efficient
Great and quick service.
Great service department. Friendly and timely.
We loved the check-in process for our first service appointment. We pulled right up to the door. Grayson was awesome getting our info and showing us to the waiting area. We were finished much quicker than expected and our vehicle was waiting right back at the door for us!