Customer Testimonials
Getting our recall issue taken care of was a breeze thanks to Tim Rutherford (Monticello, KY location) and the other members of the service department. The work was done much faster than expected, and all our interactions were both professional and friendly.
I went in for oil change it was very easy and price was very reasonable
Quick and very friendly service!
Customer service is OUTSTANDING!! From scheduling to return of a freshly washed vehicle, I’ve never encountered any issue nor rude or inappropriate behavior. 100% recommend to anyone who’ll listen! Thank you!!!
I can easily get an appointment for service around my schedule. I'm always told what my car needed or what condition parts were in if they needed replaced. I can honestly say I've never had a bad experience with the service department.
Im closest to Corbin, I drive ALL THE WAY to Monticello ........that should tell you all you need to know!! NO ONE BEATS Monticello Don Franklin's customer service and how they ALL treat their customers!!
The people are friendly and helpful that work there. Always call the next day too see how your service was
Great company!!!
Staff was very helpful and nice.
The people are very professional
Great rapport with service man Chris. Informative, wanted to satisfy customer.
Dry quick service and professional employees
Salesman was very helpful and I appreciate not waiting all day long to make a purchase
Good service wait time was not as long as I expected. Friendly people
Friendly staff fair price
The service is very friendly and they go out of their way to make me feel appreciated. Plus the service is quick so thank you
The service department is awesome.. they go above and beyond to make sure ur taken care of..
The service department is extremely courteous and efficient. Thank you for being so attentive and even offering a car wash.
Very accommodating people Dale was more than helpful !!!
Friendly. Efficient. Good employees. Nice facility.
Very easy to deal with including price ,trades and delivery,
Service is always fast and friendly!
Couldn’t ask for the people in the service department to be any nicer. Always very accommodating and courteous to the customers.
Fast friendly honest.
Salesman personality and the willingness to work with the customer.
Timely repair service, thorough check up, concerned professional staff, and cheerful and respectful staff.
Reasonable charges. They go way out if their way to solve any problems.
Speedy service and product availability!
Great service at Monticello
We purchased our jeep compass there and we like the fact that we can be serviced locally. Given information upfront as to diagnosis and cost so we can give go ahead to complete the repair or if it does not need repair right then we have option to decide to wait if we need to for financial reasons.
Great communication with service department. The Tech did a great job assessing the work that needed to be done.