Customer Testimonials
Always great customer service!
Very neat and clean with friendly local folks taking care of the customers. Service is always prompt and precise
Fast and friendly
Always friendly service.
Top shelf stuff
Our salesman, Matt, was very helpful and easy to work with.
All s goodg
After I missed my appointment, I was still treated as a valued customer and given outstanding service. Everything was checked on my car, it was washed, and the service writer was extremely friendly. This being as they worked on my Chevy at a Dodge dealership. I will be bringing it back in the future!
Service people do a good job in providing repairs.
Very happy in the times I have used your company. 😊
Great service.
Fast friendly knowledgeable service dept! Absolutely blown away by a dealership that goes above and beyond.
No comments
The friendly down to earth people. Felt like we were friends more than customer and salesman. Great experience. On a sour note I was very disappointed that I received 5 calls today from credit companies, so although you dont sell our info, your finance company CLEARLY DOES. Overall a very good experience.
Friendly service. Overall efficient and helpful.
Great communication with service department. The Tech did a great job assessing the work that needed to be done.
Getting our recall issue taken care of was a breeze thanks to Tim Rutherford (Monticello, KY location) and the other members of the service department. The work was done much faster than expected, and all our interactions were both professional and friendly.
I went in for oil change it was very easy and price was very reasonable
Quick and very friendly service!
Customer service is OUTSTANDING!! From scheduling to return of a freshly washed vehicle, I’ve never encountered any issue nor rude or inappropriate behavior. 100% recommend to anyone who’ll listen! Thank you!!!
I can easily get an appointment for service around my schedule. I'm always told what my car needed or what condition parts were in if they needed replaced. I can honestly say I've never had a bad experience with the service department.
Im closest to Corbin, I drive ALL THE WAY to Monticello ........that should tell you all you need to know!! NO ONE BEATS Monticello Don Franklin's customer service and how they ALL treat their customers!!
The people are friendly and helpful that work there. Always call the next day too see how your service was
Great company!!!
Staff was very helpful and nice.
The people are very professional
Great rapport with service man Chris. Informative, wanted to satisfy customer.
Dry quick service and professional employees
Salesman was very helpful and I appreciate not waiting all day long to make a purchase
Good service wait time was not as long as I expected. Friendly people
We are fortunate we have a local dealer that works with the community. We are in the process of buying our 2nd vehicle from Prentice. Highly recommend Don Franklin in Monticello