Customer Testimonials
Like versatility of a jeep. DF service always top notch with great service techs. Never had a bad experience at DF. Have purchased three vehicles from the dealership and will continue to do business with DF Monticello.
The best
Good customer service from Derek Lester. They will call if something expensive needs done before they fixed. No surprises with them.
Staff members are very good at their job and they make the customer feel very important.
Staff was great! Very helpful and no pressure.
I think the Ram trucks are a good truck. The people at Don Franklin were good to work with.
Always professional
Very efficient, friendly and knowledgeable.
Service department in MONTICELLO is very good, vehicle is ready in a timely manner and all concerns taken care of
Bought my car there
Professional people
The office personnel at the Monticello location are a fantastic group. They check everything that I ask about, whether it be valve stem covers or skid plate clips, they are on it. Thank you!
You are local
Resourceful and informative.
It was a easy buying process after we agreed on price and they delivered the truck to me. I would recommend them to everyone and a good price.
I love the feeling of no pressure. And all the workers I have dealt with have been great.
First time getting service there since buying my Kia! Excellent customer service and very friendly! Appreciate them doing the oil change in a timely fashion! Thank you!
Quality care on maintenance. Customer service is very good
The Service Department at Monticello went above and beyond expectations by working us in without an appointment. We were traveling through the area when our Jeep broke down and they got us back on the road. Recommended a motel and shuttled us to and from. Special thanks to Derek Lester, Allen Lewis, and Tim Rutherford for taking care of us like family. God bless them all!
Very good products and service..
You have a good selection of Ram truck and if you don’t have what I’m looking for you search and find it and bring it to your location for me to test drive. Courteous service and friendly and professional sales. Your Not pushy like other dealerships. Vehicles are sold at a reasonable price, and most of all when my vehicle was totaled, and my insurance company was dragging their feet at getting me the money they owed me, Don Franklin in Monticello help me out in getting into a new truck sooner and getting out of a rental vehicle, which saved me some money and time. Matt Neal was my sales person and I would recommend him for anyone thinking of buying a new vehicle.
Everyone is so nice and they do great service
Honesty and willingness to find what I wanted
People are friendly and polite
The quickness of the service.
Easy to talk to, worked with me on trade in negotiation and the service department is top notch. Derek and Chris treat me with respect and have the best customer service skills. Those guys know what they’re doing.
Excellent customer service!
The service clerk Derek was awesome! He went out of his way to take us across the street to shop while my truck was being worked on. Everyone was so friendly! My truck drives better now too! 😊
They are sufficient and easy to work with, and they are very friendly
Very nice