Customer Testimonials
Honesty and willingness to find what I wanted
People are friendly and polite
The quickness of the service.
Easy to talk to, worked with me on trade in negotiation and the service department is top notch. Derek and Chris treat me with respect and have the best customer service skills. Those guys know what they’re doing.
Excellent customer service!
The service clerk Derek was awesome! He went out of his way to take us across the street to shop while my truck was being worked on. Everyone was so friendly! My truck drives better now too! 😊
They are sufficient and easy to work with, and they are very friendly
1st time customer as I am new to the area. Very good communication and Chris worked with our extended warranty company to resolve our issue and get our Jeep repaired in a timely fashion. He was courteous and professional at all times. We tend to stick with 1 dealership and look forward to it being Don Franklin
I love the laid back atmosphere. The no pressure vibe. Matt at the Monticello Don Franklin in the best. As is Mary and Wanda as well. Very smooth and easy transaction. 10/10 would recommend.
Friendly, quick, upfront about all costs before work has started, great location.
Derek and Tim did A GREAT JOB getting me out a day earlier than first thought which was huge cause I had to leave for vacation. They both did and always do a great job. Be sure you value them as high worth employees. They are!
I have been doing business with this dealership for over 20 years. I would never go anywhere else. They are just like family. I can trust.
Their work is flawless and the kindness makes you feel right at home.
Excellent customer service
Great salesman.
The employees are very nice.
Location Location Location!
Services were good. Customer waiting was minimal. The wait to get my truck in line to be repaired was a little long about 10 days.
I asked about a rental, Tim said he would call Monday and I never heard from him again.
I will use them again.
It was very quick and a nice waiting room
Friendly and quick .
Dale Hansford in Monticello KY is always on top of everything, answers all questions, solves any concerns I have had. 1,000 Percent satisfied with everything I've ever bought. I highly recommend buying any vehicle from this dealership.
August Long
August Trailer Sales
Fast and easy
Friendly service
Staff there will help you anyway they can to take care of you and be honest about it
They are very nice and helpful
DALE HANSFORD
They are always friendly and helpful. They schedule you promptly when you need service.
Professional!!!! Competent!!!! Efficient!!! Friendly!!! Smart!!! Clean safe environment!!! Scheduling ease!!!
I appreciate the prompt responses from online inquiries by the sales person. It isn’t pushy or bothersome.
The showroom is clean and simply decorated to not be overwhelming when the process of buying can be overstimulating enough.
The truck was ready and waiting for us when we arrived. It was exactly as described on the internet. We feel like we got a fabulous deal!
Very much on time and great work ethics!!
Everyone is so nice and they do great service