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Customer Testimonials
Friendly efficient service
They have done a great job with my car for oil changes and service. My car looked awesome after the car wash!
friendly
Good, speedy service,
Thanks!
Kindness and efficient ❣️
Great customer service, trust your work
Don Franklin auto especially the service department are very professional your in out as quick as ant department I have ever been involved with kind courteous will help you any way they can I have purchased four vehicles from them last five yrs I'm very satisfied with there service
Knowledge of the vehicle the salesperson demonstrated.
Good product selection and the sales staff really work with you to make your purchase go smoothly
The Service Department at Don Franklin Ford in London, KY is excellent.
Liked Derek Akers.
Helpful, no pressure
Friendly, competent service team.
Friendly and professional service. They took care of all my issues so far. We take both vehicles there and will continue to do business with them. When we are in the market for a new vehicle we will buy from them.
Ryan Mullins was excellent! Would highly recommend him to anyone.
Friendly knowledgeable service
Great staff and service department
Very easy to deal with
No games
Very professional through every department
Earl is the best!!
Super friendly staff/mechanics. Fast service with no long wait. Clean waiting area.
I’ve never had a bad experience at Don Franklin and we have bought several vehicles there.
Staff was very friendly and helpful
quick an the way they treat you
The staff is always friendly. We get awesome service! We are so pleased with our truck and everyone at Don Franklin!!
Kindra and everyone at the dealership were great. So easy to work with. I was in and out in about an hour with my new vehicle.
The staff were nice and my experience was positive. The whole purchase was super easy.
Friendly people without BS
Ford products are top of the line and I trust them to be top quality. Service is always super great and I have never been let down. The ford staff and techs are top notch professional and always courteous. I will always recommend Ford to family and friends.
The service writer was friendly and engaging. The mechanic assigned to my car “Earl” patiently explained what work was preformed and gave me some tips on potential issues. Very satisfied.
Personal service
Very professional, attentive to my needs,sought out from other dealerships the car I wanted to buy..worked with me above and beyond other dealerships..quick when it came to the paperwork of my purchase I was in my new car driving away in about 1 hr. This is the purchasing experience everyone wants and should have.can't say enough good things about my salesman Derek Akers..he phoned me to tell me my car was there..and met at the appointed time and he handled everything professionally and with great care..every salesman at every dealership should work in this manner.