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Customer Testimonials
Knowledge of the vehicle the salesperson demonstrated.
Good product selection and the sales staff really work with you to make your purchase go smoothly
The Service Department at Don Franklin Ford in London, KY is excellent.
Liked Derek Akers.
Helpful, no pressure
Friendly, competent service team.
Friendly and professional service. They took care of all my issues so far. We take both vehicles there and will continue to do business with them. When we are in the market for a new vehicle we will buy from them.
Ryan Mullins was excellent! Would highly recommend him to anyone.
Friendly knowledgeable service
Great staff and service department
Very easy to deal with
No games
Very professional through every department
Earl is the best!!
Super friendly staff/mechanics. Fast service with no long wait. Clean waiting area.
I’ve never had a bad experience at Don Franklin and we have bought several vehicles there.
Staff was very friendly and helpful
quick an the way they treat you
The staff is always friendly. We get awesome service! We are so pleased with our truck and everyone at Don Franklin!!
Kindra and everyone at the dealership were great. So easy to work with. I was in and out in about an hour with my new vehicle.
The staff were nice and my experience was positive. The whole purchase was super easy.
Friendly people without BS
Ford products are top of the line and I trust them to be top quality. Service is always super great and I have never been let down. The ford staff and techs are top notch professional and always courteous. I will always recommend Ford to family and friends.
The service writer was friendly and engaging. The mechanic assigned to my car “Earl” patiently explained what work was preformed and gave me some tips on potential issues. Very satisfied.
Personal service
Very friendly and quick.
They're very friendly and helpful
Excellent service
Friendly service.
It seems you Sincerely want to satisfy the customer.
Honesty and integrity in service diagnostics and pricing is important to me.
I have been pleased with my purchase as service for now.
The sales staff, the finance officer, and the service department are top-notch. I couldn’t ask for better service anywhere. They all go above and beyond to make buying a new vehicle a hassle-free experience.
Great service and great people
Don Franklin auto especially the service department are very professional your in out as quick as ant department I have ever been involved with kind courteous will help you any way they can I have purchased four vehicles from them last five yrs I'm very satisfied with there service