Customer Testimonials

Very happy with your services today

Great service. Very professional.

Everyone was wonderful, they filled the gas tank and did a complete check before I picked up the car.

Service at the London Don Franklin was very good. I went in without an appointment (usually I get one but had forgotten to). The service gentleman was quick to come out and did tell me I would have a wait, It did not take them long at all and that was on a Saturday morning .

Knowledge and Experience

Great service nice friendly people great place to go and relax while waiting just great

Easy to get an appointment.

I am very very satisfied with the service and the quality of service people and the service manager and getting to the proper fix in a in a timely manner Gary Davis

Great service

Friendly and knowledgeable staff that go out of their way to help in customer to under stand more about what their cars need to operate in correct way

Kinda Ward is the absolute best!! Give that young lady a raise!!

In the past we have had bad experiences with dealerships, even when we were looking for our current vehicle. Don Franklin has changed our minds about dealerships. A lot of them play games with you and look for ways to take more of your money but we have only experienced good things at Don Franklin. The sales was very low pressure and the service department was exceptional where we were treated professionally and with good customer service. The waiting area was very nice and the restrooms as well. It has been a great experience working with Derek and the staff at Don Franklin.

Friendly service

Good customer service

The service was great. Everyone was very nice and the process was very smooth.

I like that they are open on Saturdays for oil changes.

Great service. Great people

Have always had a good experience with the London facility. When purchasing a vehicle.
If you could improve on the amount time it takes to take care of the paperwork and financial’s it would be one of the best places to buy your next vehicle.

However I couldn’t say this about your Somerset facility. Was very disappointed with trying to deal with this facility.

Great experience

I have had nothing but the best experiences with Don Franklin Auto group.
The service department is always been very respectable time and needs.

The Don Franklin dealerships that I have dealt with my car purchases have been exceptionally helpful. I’m very polite to deal with. They are exceptional people that work for Don Franklin Ford.

The production I bought, edge, is great and is saving me lots of money on my insurance

Friendly, helpful staff.

Friendly staff easy to schedule services.

Great people who take care of the customers.

Don Franklin done a good job getting my 350 XLT after Ford took 19 months to make the vehicle

It was a really great experience doing business with Don Franklin have always enjoyed the helpful people and the positive attitude the product has always been great.

Always courteous. Excellent service. Customer focused. Pleasant environment. Fair prices and reasonable charges for service. A true neighbor to the community.

The entire team/ staff at the London Don Franklin are all very friendly , helpful and knowledgeable. Wait times are not too bad and the atmosphere they have while waiting is very comfortable.

Recently bought a Ford Edge. The process from the time I arrived at the lot, to discussing the trade to driving away in the car I wanted was absolutely painless. The young salesperson, Ryan Muncy, performed admirably. Any questions I had he either answered them on the spot or had the answers by the time I returned from the test drive. Additionally, the finance manager (whose name escapes me at the moment) that handled the transaction was extremely professional and completed the task in a timely manner. Would recommend Don Franklin Ford, London to anyone.