Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   July 14, 2025 — Rated 10 out of 10 by G.G. Don Franklin London Ford - Service
What do you like about our products and services?

Prompt and professional!
Report a concern   July 14, 2025 — Rated 10 out of 10 by R.F. Don Franklin London Ford - Service
What do you like about our products and services?

Quick check in. Courteous service personnel. OEM parts
Report a concern   July 14, 2025 — Rated 10 out of 10 by Lorena Donaldson Don Franklin London Ford - Service
What do you like about our products and services?

Very honest and trustworthy people.

Report a concern   July 14, 2025 — Rated 9 out of 10 by R.O. Don Franklin London Ford - Service
What do you like about our products and services?

They did a very good and thorough job

Report a concern   July 14, 2025 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent customer service.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Tommy Hall Don Franklin London - Sales
What do you like about our products and services?

Dale, our salesman, went above and beyond his duties! So appreciative of him helping my husband find a truck and my daughter find her dream car. Top notch service!

Report a concern   July 14, 2025 — Rated 10 out of 10 by S.S. Don Franklin London Ford - Service
What do you like about our products and services?

Great experience

Report a concern   July 14, 2025 — Rated 10 out of 10 by A.W. Don Franklin London - Sales
What do you like about our products and services?

Great salesman. Very professional. Great quality

Report a concern   July 14, 2025 — Rated 10 out of 10 by F.M. Don Franklin London - Sales
What do you like about our products and services?

Great great people.! Helped me beyond your get into something and I LOVE it.!

Report a concern   July 14, 2025 — Rated 10 out of 10 by P.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very helpful & kind. salesman
Report a concern   July 14, 2025 — Rated 10 out of 10 by J.G. Don Franklin London - Sales
What do you like about our products and services?

Very friendly people to work with and very helpful! Great service.

Report a concern   July 14, 2025 — Rated 10 out of 10 by N.J. Don Franklin London - Sales
What do you like about our products and services?

Our salesman Rusty Newman was very knowledgeable and helpful with helping us find the right truck!
Report a concern   July 14, 2025 — Rated 10 out of 10 by Andrew Devere Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

That you guys have a great different variety of makes and models to choose, the ability to get the car/truck you want that might be at a further away Don Franklin lot from you sent right over to the one closest to you, and the fact that you guys literally have an entire ARMY of eager and very helpful staff that have been absolutely nothing but the best to work with and will fight and bend over backwards to make the deal you really want happen for you even when you think it can’t be done!!

Report a concern   July 14, 2025 — Rated 10 out of 10 by Brandy Sanders Don Franklin London Ford - Service
What do you like about our products and services?

They always treat me with respect.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Scott Buckles Don Franklin London Ford - Service
What do you like about our products and services?

Honest. Friendly.

Report a concern   July 14, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and reliable service on my vehicle
Report a concern   July 14, 2025 — Rated 10 out of 10 by Londyn Villanueva Don Franklin London - Sales
What do you like about our products and services?

My salesman (Eli Wright) at Don Franklin Ford Lincoln in London, KY was so helpful. He made it easy for us to get into an awesome car, we are very grateful. If/When we need another car we will definitely be back to this dealership!
Report a concern   July 14, 2025 — Rated 10 out of 10 by Paul Elliott Don Franklin London Ford - Service
What do you like about our products and services?

The people are great. That’s what makes the dealership special. They are honest and straightforward. If a mistake is made they make it right. From sales to service, everyone at Don Franklin London does it right. In short, I trust them.
Report a concern   July 14, 2025 — Rated 9 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was very helpful and friendly

Report a concern   July 14, 2025 — Rated 10 out of 10 by G.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Wide verity of vehicles and very professional and friendly staff.

Report a concern   July 14, 2025 — Rated 10 out of 10 by Chadwick Little Don Franklin London Ford - Service
What do you like about our products and services?

Overall service was great!

Report a concern   July 14, 2025 — Rated 10 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   July 14, 2025 — Rated 10 out of 10 by K.J. Don Franklin London Ford - Service
What do you like about our products and services?

They are always great with everything I need!

Report a concern   July 14, 2025 — Rated 10 out of 10 by Matthew Petrey Don Franklin London Ford - Service
What do you like about our products and services?

Don Franklin Ford is our Dealer of Choice for work. Great responsiveness, good communication and the work was what should be expected. It’s worth the drive to ensure our vehicles are well taken care of.

Report a concern   July 14, 2025 — Rated 10 out of 10 by S.B. Don Franklin London Ford - Service
What do you like about our products and services?

They fixed exactly what I asked them to fix. They communicated the whole time and provided transparency.
Report a concern   July 14, 2025 — Rated 10 out of 10 by Teresa Frost Don Franklin London Ford - Service
What do you like about our products and services?

Travis Gregory! Always taking care of my vehicle he is very friendly and professional! Great Service
Report a concern   July 14, 2025 — Rated 10 out of 10 by D.V. Don Franklin London Ford - Service
What do you like about our products and services?

Always professional and fast service!
Report a concern   July 11, 2025 — Rated 10 out of 10 by D.D. Don Franklin London Ford - Service
What do you like about our products and services?

I bought my vehicle there and the people have been so nice. Always explaining everything to me. So nice when everything goes smoothly. Thank you Ford for all you do for us ..💕
Report a concern   July 10, 2025 — Rated 10 out of 10 by Charles Lewis Don Franklin London - Sales
What do you like about our products and services?

Easy to work with very knowledgeable

Report a concern   July 10, 2025 — Rated 10 out of 10 by Tina Middleton Don Franklin London - Sales
What do you like about our products and services?

We h as had a great salesman and the financial guy peanut was amazing


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