Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   February 12, 2025 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

The service is fast, thorough, and the customer service employees are always friendly, professional and try their best to satisfy their customers!

Report a concern   February 11, 2025 — Rated 10 out of 10 by K.W. Don Franklin London Ford - Service
What do you like about our products and services?

Quick friendly service & they keep you well updated on the status of your vehicle.

Report a concern   February 11, 2025 — Rated 10 out of 10 by Beth Smith Don Franklin London Ford - Service
What do you like about our products and services?

All staff members that I interacting with during my appointment were extremely knowledgeable, kind, and empathetic. They worked quickly, but also efficiently. I'm very grateful for the outstanding services I received. :)

Report a concern   February 11, 2025 — Rated 10 out of 10 by J.I. Don Franklin London Ford - Service
What do you like about our products and services?

Easy and fast considering the services provided.

Report a concern   February 11, 2025 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

Everyone was friendly and the service was great!

Report a concern   February 11, 2025 — Rated 10 out of 10 by A.C. Don Franklin London Ford - Service
What do you like about our products and services?

Was very fast and friendly service

Report a concern   February 10, 2025 — Rated 10 out of 10 by Peggy Estep Don Franklin London Ford - Service
What do you like about our products and services?

Quick to be scheduled, works with my schedule, prompt service when I arrive, comfortable waiting are with TV & coffee, quick service, explanation of service done & why it was done & charges. Also explained of my points used.

Report a concern   February 10, 2025 — Rated 10 out of 10 by Bill Caudill Don Franklin London Ford - Service
What do you like about our products and services?

Quick, friendly service.

Report a concern   February 9, 2025 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Everything

Report a concern   February 9, 2025 — Rated 10 out of 10 by T.L. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

There is no rush to make you buy. You are actually allowed to look around and see what they have. This is my second time dealing with a Don Franklin dealership and the process of buying/leasing a new vehicle is painless.

Good people, quality products, good results, I will be back.

Report a concern   February 9, 2025 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Personnel is very kind and professional.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Charlene Hoskins Don Franklin London Ford - Service
What do you like about our products and services?

Friendly service

Report a concern   February 9, 2025 — Rated 10 out of 10 by S.G. Don Franklin London Ford - Service
What do you like about our products and services?

Honest, dependable, friendly service

Report a concern   February 9, 2025 — Rated 10 out of 10 by Michael Mcfall Don Franklin London Ford - Service
What do you like about our products and services?

Not high pressure sales and the service department is great. We always get a wash when we get an oil change. No high pressure sales there either. The best dealership experience I have ever had.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Michael Harris Don Franklin London Ford - Service
What do you like about our products and services?

They always seem to fit me in if things pop up

Report a concern   February 9, 2025 — Rated 10 out of 10 by W.P. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service

Report a concern   February 9, 2025 — Rated 10 out of 10 by Tiffany Edmondson Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Jordan Asher was absolutely the sweetest salesman. I didn't feel pressured. Everyone was honest, kind, and listened to what we were looking for. Travis Jasper did an amazing job with our financing and got our payments where we wanted them. I would highly recommend Don Franklin over any other car dealership in the area. They did an excellent job. Jordan and Travis I highly recommend.
As a busy Realtor, my car is a huge part of my job. They were able to get us what we wanted and back out on the road.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Jessica Wagner Don Franklin London Ford - Service
What do you like about our products and services?

Can always get an oil change schedule quickly

Report a concern   February 9, 2025 — Rated 10 out of 10 by R.G. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly quick service. I really like the inspection you do on the vehicle.

Report a concern   February 9, 2025 — Rated 10 out of 10 by Carter White Don Franklin London - Sales
What do you like about our products and services?

I worked with Austin and he was very helpful and knowledgeable. He was able to answer all the questions I had and was very enjoyable to work with. Easy to get a deal worked out.

Report a concern   February 9, 2025 — Rated 10 out of 10 by L.P. Don Franklin London Ford - Service
What do you like about our products and services?

I had an issue when it came to my free oil change. My car requires an exspensive oil. The service team was very quick to figure out a solution.

Report a concern   February 9, 2025 — Rated 10 out of 10 by T.K. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

The service department is very good

Report a concern   February 7, 2025 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

great service

Report a concern   February 6, 2025 — Rated 10 out of 10 by P.C. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of getting an appointment

Report a concern   February 5, 2025 — Rated 10 out of 10 by D.R. Don Franklin London Ford - Service
What do you like about our products and services?

Service men are very nice and informative. Don't have to wait long at all. If there is a problem, they get you in quick. God Bless you all!

Report a concern   February 5, 2025 — Rated 10 out of 10 by E.D. Don Franklin London Ford - Service
What do you like about our products and services?

Extremely good customer service!!

Report a concern   February 5, 2025 — Rated 10 out of 10 by J.B. Don Franklin London - Sales
What do you like about our products and services?

The service was wonderful and the help we got getting a new vehicle was great

Report a concern   February 5, 2025 — Rated 10 out of 10 by C.J. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great Experience!!

Report a concern   February 5, 2025 — Rated 10 out of 10 by T.F. Don Franklin London Ford - Service
What do you like about our products and services?

I have to get my car fixed in a timely manner and you have a great waiting area that’s clean and comfortable while you wait

Report a concern   February 5, 2025 — Rated 10 out of 10 by R.V. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and extremely helpful and accommodating


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