Customer Testimonials

The attendant kept me informed through the entire visit. They were friendly and on time.

Service personnel was efficient and courteous

Prompt service

Always helpful and convenient

Very friendly staff!

I have bought 3 new vehicles so that speaks on its own merit

Everything

Bob Glass was great to work with, he assisted me with finding a new 2023 Nissan Rogue. He was very helpful to locate a vehicle to meet my needs and budget.
Walt was great with assisting me with linking my phone and assisting me with any questions I had before leaving the lot. He also told me that if I had any questions to text or call or stop back in anytime. Everyone was great to work with and friendly. This is my second Rogue from this location and will continue to come back for any future needs.
Service location is friendly and professional with assisting with any maintenance I need.
Highly Recommended.
Bob also text me and called me to check in with me. Great service.

I would truly recommend shopping here again great service and great people didn’t take all day to get everything done

Quality service that is always done well. It's always fast and easy to get in and out.

We were searching for a specific Jeep and found the one we wanted online. They worked with us over the phone on our trade in and purchase. When we arrived our new Jeep was ready to go. It was a seamless process with Mr. Glass and the dealership. We are very happy with the service and our new Jeep!

I was very happy with the team at Don Franklin Nissan, Lexington. Walter, Bryan, Ben and Ms. Anderson. Superb service, very knowledgeable and made me feel important to them. I was very impressed with the training I received as well as the time and patience given to answer all of my questions. Highly recommend this team of professionals to anyone looking for a new car!

Friendly customer service. Honest

Great service, flexible appointments
Friendly staff

Don franklin nissan takes care of its customers. Got an appointment in a great amount of time. Service performed was done sooner than expected and a reasonable rate.

The service at Don Franklin has always been top notch! During my most recent visit they made what I thought was going to be a very stressful experience a seamless transaction. Thanks to everyone that helped with the process of getting me back on the road!

Very prompt and kept me informed while vehicle being worked on

Staff very professional. Service completed timely

Efficient

First oil change after purchase. Friendly and efficient service. I used my coupon offered for the first oil change. Very nice touch!!

They did a good job

`Service was right on time and efficient. The staff is very friendly and waiting area was nice.

From the greeter to Tanner, the experience was great. The fix was done and all is well. Thank you.
Marilyn. Greene.

Fast reliable service!

I had a good buying experience when we bought our 2014 Nissan Rogue from Glenn Nissan a for it became Don Franklin. I continue to take the Rogue there for service because I really like Ron in Nissan service but I will not buy another car from Don Franklin because of the disrespect I experienced from the dealership when I was looking at a used car in 2018. I had made an offer on a vehicle that was rejected which was perfectly fine. The next day I received a call asking me to come back and talk to a manager. I agreed and an appointment time was scheduled. I was reminded that I needed to be sure to keep an appointment that I made (I keep my appointments but I know a lot of people today don’t consider other peoples’ time to be valuable, so I understood this but thought it bordered on rudeness). I showed up on time and was asked to wait. I was made to wait for the same salesperson I had talked to before (definitely not a manager) and then talked to someone else (also not a manager) when my salesperson remained with another customer for an extended period of time. I explained the offer I had made and why and no negotiations were attempted so it was a total waste of my time. Don Franklin contacted me with the pretense of talking to a manager about my offer on a used car and made a point of my being sure to respect their time, but they totally wasted my time and apparently had no intention of my meeting with a manager. I left there and will not go back to buy a car. I made a deal on the same make and model of vehicle with a Wyler dealership.

Prompt. Jennifer was very pleasant. Not pushy. Offered me promotional services. Washing the car was a nice bonus as well.

Commitment to be on time for my appointment and perform the work in a timely manner.

Fast order of replacement part. Quick and friendly service.

Love the Nissan inventory & knowledgeable salesperson

good people in both service and parts. scheduling easy. good information sharing. work promptly done and questions answered with guidance provided on probable future maintenance that might need to be done.