Customer Testimonials

Polite and qualified

When picking up a customer from the waiting room or when they arrive to pick up their car, first thing is to establish repport. Simply ask them:

Was there any specific question I can answer for you?

After that conversation then tell them the results of the service.

It was done on my visit in the opposite order and so I completely forgot the questions I had for the Technicians and had to call back later to get that information.

Also it causes a lack of trust between the customer and the Technician; if they dump an issue on the customer first ting without any rapport being established.

And the impact on staff is minimal - after all they have a written record about what they will be talking to the customer about; so they won't forget the issue they have to relay...

The service’s were amazing that help me save money. For letting me test drive the car what’s recommended for me. Thank you so very much to Don Franklin for helping me get a new first brand new Nissan. Sentra.
I am glad to be a fan with Nissan.

Stylish and dependable

The salesman worked promptly and made the visit pleasant.

Great service and very helpful. Best car sales experience I have ever had.

Excellent customer service

Explained everything in advance and was very courteous

The technicians/mechanics are very detailed.

Friendly and quick

Staff was friendly and Tanner was very helpful when looking at my vehicle and communicated with me how to care for my car properly and what I will and won’t need. I didn’t feel like I was getting the run around or being scammed into getting unnecessary work done. I will be bringing my Rouge here and here only!!!

They got me in very quickly, the people are very polite, and the wait was not long for the service provided. Very god experience.

I came in about an open recall. They were friendly and fast and even washed my car and filled up my tires. Great experience!

Very professional service and there to help you anyway possible. They're trying to make customers happy 😊

Timely and professional

Really easy car buying experience

always excellent service

Prompt turnaround time & great customer service.

The Murano had all that I wanted in a vehicle. They searched for the color I wanted and had it sent to their dealership for me. Mj Carpenter was very helpful, making sure I was happy with all that the SUV had.

This place is awesome! Best car buying experience I ever had. From the sales floor to finance and service, these people treat you so well and make purchasing a vehicle so easy and smooth.

Very kindly and Gentlemanly customer service

I got pretty much everything I ask for

Tanner was very professional and helpful and got me back into my car in a timely manner.

Jennifer always takes great care of me. Thanks

Reasonably priced quality service. Appointment process was very easy and timely. I will return. Thanks for asking.

Great service!!!!

Always quick and easy service!

Wonderful service, great products, and affordable. Thank you Don Franklin Auto

It was a good experience with the staff. The The salesman was very good to work with.

Great customer service!